eBay allows potentially dangerous items to be sold

[loustanis]

I purchased a 42V battery charger.  Checked my eBay email a few days later I found that, even before the item arrived, eBay emailed me to advise that the charger  was under a safety recall.  Given that eBay was aware that the item was under recall, why did eBay not prevent the sale from proceeding or at least warn me of the recall at the time of the purchase transaction.  eBay's email starts as follows "We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product."  So lets look at this logically. eBay, who claims to take product safety very seriously, allows an unsafe product to be sold.  eBay clearly has visibility of and monitors each transaction.  So why the notification AFTER the purchase?  Why not as part of the final steps BEFORE finalisation of the sale and payment for the item?   eBay's expectation is that I will now contact the seller, arrange return the item and seek a refund.  As far as I'm concerned, eBay should refund me the cost of the item and deal with the seller directly to avoid such issue to arise in future. 

[sandypebbles]

Ask eBay

Or don't buy items which are a potential safety hazard at the best of times from some random seller on eBay

Plus, eBay do not vet/check listings 'before the fact' 

You will notice the 'seller assumes all responsibility for' on every listing

Plus, if this battery charger was from the seller in China you bought from that is 100% on you

Batteries/battery chargers etc from random sellers in China are not to Australian safety standards to start with

You really can't choose to buy such items from sellers registered in China and then try to say eBay does not care about safety 

[lezned-toycollector]

Which part of "may have" are you having difficulties with comprehending in the stock, system generated email you have posted?

If eBay had confirmed the battery charger model you purchased has been recalled, they would remove the listings for that particular model.

If the item hasn't been removed, the email you received is simply a warning advising you to check if the item is/isn't among the battery charger models that have been recalled. The recommendation to stop using it until you do the research is also a standard comment, although it is basic common sense.

They send such emails to all buyers of a particular product - whether the one they purchased is on the list or not. I've had a few such messages over the years... a baby monitor and an electric kettle as a couple of examples. Neither of which was actually on the recall list, but other brands/models were.

[loustanis]

To LEZNED - you responded too quickly and without any diligence.  If you'd checked, you would have discovered that the seller has been the subject of and eBay black mark in the last day or so for breach of ebay policy.  As far as "may have" - ebay actually posted a link to their email to me that provides far more information.  

As far as Sandypebbles  - I challenge you to buy anything on ebay not made in china.  As far as "before the fact".  What does that even mean?  My suggestion was that ebay should alter their product vetting processes so that they set a warning on the purchase prior to completion.  If the item is on a recall list, as the item I purchased was, the warning should appear prior to buyers committing to the purchase. 

[gutterpunkz05]

What is the item number.

[domino-710]

LOL - you bought - from China.

[padi*0409]

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@loustanis wrote:

As far as Sandypebbles - hey genius - I challenge you to buy anything on ebay not made in china.

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That may be so, BUT when Chinese items are made for the Australian market to be sold here by Australian  businesses they MUST comply with Australian Standards (particularly electrical/electronic items).

The goods that come here from dubious Chinese sellers may look the same but they certainly will not comply with those standards.

[loustanis]

No- I bought from a supplier in Dandenong, in Victoria, in Australia.  

[padi*0409]

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@loustanis wrote:

No- I bought from a supplier in Dandenong, in Victoria, in Australia. 

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Is that where the item was located or is that where the seller is registered.

I suspect the former.

Again, what is the item number ?

[sandypebbles]

Abuse all you like, many do when they get factual replies rather than they reply they want

I am not the one buying dodgy knock off batteries from a random in China, putting myself and others at risk with poor buying choices to save a few bucks as you have

But I do know the difference between ‘made in China’ and cheaply made not to Australian safety standards from a random in China

Huge difference

And ebay have zero idea who I am, so no idea how you figure I am protecting them