on 07-01-2025 01:58 PM
I purchased a 42V battery charger. Checked my eBay email a few days later I found that, even before the item arrived, eBay emailed me to advise that the charger was under a safety recall. Given that eBay was aware that the item was under recall, why did eBay not prevent the sale from proceeding or at least warn me of the recall at the time of the purchase transaction. eBay's email starts as follows "We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product." So lets look at this logically. eBay, who claims to take product safety very seriously, allows an unsafe product to be sold. eBay clearly has visibility of and monitors each transaction. So why the notification AFTER the purchase? Why not as part of the final steps BEFORE finalisation of the sale and payment for the item? eBay's expectation is that I will now contact the seller, arrange return the item and seek a refund. As far as I'm concerned, eBay should refund me the cost of the item and deal with the seller directly to avoid such issue to arise in future.
on 07-01-2025 06:05 PM
Both. They actually also have a physical walk in shop
on 07-01-2025 06:06 PM
It does not tell you what suburb/town the seller is registered in
So again, attacking others for your poor choices
How do you figure Australians in Australia voted for that grub?
on
07-01-2025
06:14 PM
- last edited on
07-01-2025
07:04 PM
by
kh-jean
As far as poor choice - not sure what else I can do. The store I bought from has a physical precence - a shop - in Dandenong, Victoria Australia. So face to face as well as online vendor.
My point still stands - ebay monitors/vets each purchase. A process that all purchases are comparedto a recall list - prior to purchase completion as opposed to after completion - makes sense.
on 07-01-2025 06:20 PM
You are asking 'questions' on a member to member board.
We don't know any specifics unless and until you provide them.
We cannot change eBay policies.
Your concerns and posited remedies are not things other members can affect.
Why come to the boards, post non-questions then attack members who supply facts?
Ps: I AM a genius according to Mensa. No sarcasm required.
07-01-2025 06:22 PM - edited 07-01-2025 06:22 PM
The difference between China as country of manufacture to a company, under contract, required to meet product specifications subject to quality control as per the Australian standards (a rigorous and expensive process), with product under warranty (fully enforceable under ACL) … and China as in a factory dodgily churning out cheapest possible unbranded items copying the look and the minimum function of the original item but not even bothering with composition of the components (making them of raw materials that are the cheapest possible and not as required for safe and effective function), the stated capacity or function or the quality or type of components “under the hood”…? Life and death.
There are regulations that apply to the supply of electrical equipment and appliances. The requirements set out in the regulations must be followed. A failure to do so is a criminal offence.”
“Regulations and Standards apply to all electrical equipment sold or offered for supply in Australia. Certain types of equipment are classified as prescribed. These pieces of equipment must go through a certification process which ensures the equipment is compliant to the relevant safety standards before being offered for supply in Australia.”
“Regulatory Compliance Mark (RCM)
Prescribed electrical products must have an RCM on the appliance or an Australian approval number to show that the product has been certified.
This mark is currently recognised by all States and Territories of Australia.”
Don’t buy from Chinese sellers if you need a warranty, or if a flaw in the product could kill you. Buy only from the manufacturer or local distributor or approved Australian reseller - no grey imports, no unbranded rubbish, no cutting corners. If part of the reason why you’re buying a particular electronic item or battery etc is its cheaper price, stop and think and investigate and be suspicious lest you are being lured like a gormless garfish.
on 07-01-2025 06:39 PM
@loustanis wrote:Both. They actually also have a physical walk in shop
If they are a Chinese registered seller on eBay, they may have a walk-in shop but still send on-line orders from China.
Again, what is the item number ?
07-01-2025 07:03 PM - edited 07-01-2025 07:05 PM
@loustanis wrote:
[…]
The store I bought from has a physical precence - a shop - in Dandenong, Victoria Australia. So face to face as well as online vendor.
[…]
My point still stands - ebay monitors/vets each purchase. […]
Your denigrating comments are not only against the community guidelines, they are designed to inflame rather than encourage informative discourse. But let’s pass on that and get to the informative discourse bit.
Are you certain that the seller has an actual store in Dandenong, staffed by themselves? Or is it rather a warehouse owned by a logistics company?
Many Chinese sellers use such logistics companies, where the warehouses stock some of the most-ordered items to be dispensed by the warehouse staff as orders come in to the individual sellers. The stock is still as I’ve described - unbranded rubbish sent on pallets from Chinese factories, rubbish that hasn’t gone through the intensive and costly process of being authorised.
If it is rather an actual shop, go to the shop and have a constructive friendly talk about ACL.
Re eBay vetting purchases … I think you may be assuming a level of care and personal involvement that doesn’t exist. eBay use bot-driven processes for almost every aspect of eBay transactions and customer service - and increasingly use AI as well. They’re not vetting the items themselves in any way, other than to have templated emails automatically sent to buyers when the bot-driven processes match up purchase with list of recalled products.
They won’t remove a seller’s items based on that list; that’s been demonstrated by repeated attempts to report items listed by sellers registered on eBay.cn. It just won’t happen - for various reasons.
on 07-01-2025 07:42 PM
I just did a lazy search of 42v battery chargers in Australia.
Out of the first three, (in the list of about 250), two of the stores have product located in Dandenong.
Of course, they are registered in Hong Kong.
I only looked at the first 5 listings.
I am now curious to know the item number of the 42v charger purchased.
on 07-01-2025 07:46 PM
So again, What is the item number, or don't you want the listing scrutinized
on 07-01-2025 08:35 PM
davewil, you’re more gracious than I…