eBay encouragement towards fake goods

I have bought beats original headphones 2 years ago and the Bluetooth wasn’t working so I went to Apple store to get it fixed and they confirmed that they are fake and they can’t fix it. I chatted with eBay and their response was they worked for 2 years and they don’t care if they work now. They didn’t bother taking any action on the seller. I will post the chat transcript online soon.
Message 1 of 16
Latest reply
15 REPLIES 15

eBay encouragement towards fake goods

What I said in the dead thread you resurrected.

Message 2 of 16
Latest reply

eBay encouragement towards fake goods

Fakes, imitations, replicas, counterfeits, copies... these things have been around for at least as long as thousands of years.

 

The Historia Augusta, a group of biographies of the Roman Emperors covering the period from 117 to 284, contains, for instance, the Vita Aureliani (Life of Aurelian) which is supposedly written by Flavius Vopiscus in 305 or 306 AD. On the basis of internal evidence and style, scholars have identified the entire work as bogus – a fraud written by a single author in the 4th century. Fraudulent inserts of fake Senate proceedings jostle side by side with letters supposedly written by imperial personages, and tossed into the whole mixture are references to letter-writers, historians, biographers and so on which find no mention in any other work.

 

Art forgeries - some painted during the original artists' lifetimes - have long been rampant (think of van Meegeren).

 

All sorts of histories have been written purportedly by eye-witnesses, in order to bolster and affirm the authenticity of a current ruler, giving that ruler an historical background which he doesn't possess. Those sorts of histories were as a rule "ordered" by the current ruler, the writer doing due service to his master. The Chronicle of Fredegar is a typical example.

 

Fake relics did a roaring trade during the Middle Ages. If all the splinters of the "true cross" sold to prilgrims and other faithfuls were gathered together, they would make ludicrously more than one simple cross. If all the bone fragments of St [insert random Saint's name] were put together, it would come to more than a mere Finger of St whatever; it would indeed be stupendously more than the entire body of St whatever.

 

Fine pottery by the most esteemed Late Latin potters, sold in limited quantities to the rich as exports, were imitated by inferior local potters complete with date stamps and fake signatures. That's continued to be a problem for later styles, periods and countries; try collecting Asian pottery of the 1700s and you will almost certainly fall for a fake or two. It's not the MODERN fakes that are the real danger in those instances - it's the contemporary fakes made in China during the time period concerned and exported to England, fooling the nobility who were collecting and buying at high prices.

 

In short - fakes and counterfeits are not endemic to eBay; they're endemic to human nature.

 

Some fakes are designed to create legitimacy to a story or perception. We see the same thing that happened with the Historia Augusta occurring today with "fake news", or - to boil it down to its simplest components - in any lie told by any person. The more elaborate a lie, the more it will tend to gather "moss" over time, making it a complex lie that seems too detailed and complicated to have been invented... but complexity is no assurance of truth.

 

Most fakes are made for profit.

 

From the moment someone made something of worth, which could be imitated and sold to others, it's likely that counterfeiting began. For whatever reason it is, human nature has within it the seeds both of deception and credulity. Some fool; some are fooled. Some make fakes; some buy fakes.

 

It's because of this almost symbiotic nature of the process that the production of counterfeits will never stop. The criminal aspect of this - taking advantage of someone else's creativity or design or the intrinsic worth of something (like money) - is one part. The other part, which continues to drive counterfeiting and forgery, is the desire for an incredible bargain, because the majority of fakes today are of middle- to high-end items selling for a lot less than retail price to people who think they're being no end clever and discerning in grabbing that bargain.

 

You can see this in the arguments used by the purveyors of these fakes.

  • "We cut out the middleman to give you a much lower price."
  • "We import directly from the Asian distributor to reduce unnecessary fees."
  • "I've got these from a guy who got them from - well, best I don't tell you, but yeah, completely genuine."
  • "These were smuggled in so no import duties or taxes and the government couldn't stop my contacts from getting these out."
  • "I've got special connections and we can get the genuine article without going through the usual channels."

All of it is selling a story of special under-the-table channels to get something worth a lot of money for a lot less, with the opportunity to purchase being offered specially to you/me. The story appeals to one's sense of entitlement, cleverness, charm, special nature... but the truth is that the only quality which defines purchasers of fakes as a general rule is... gullibility.

 

Even the cleverest of us can be gullible at times. I suppose all of us have been fooled at times. Collectors of specialist items can be fooled by virtue of the very things that are supposedly proofs of genuineness, as some forgers mimic those proofs in their fake.

 

The most prolific counterfeiting is, of course, of name brand items. These tend to be purchased by people on lower or middle incomes, trying to save a buck. Savings on genuine items can be made, but we have to choose our purchase source carefully. There are websites which definitely sell counterfeits in perfumes and cosmetics; some large retail outlets have sold fake name brand cosmetics at discount prices without (apparently) being aware that the goods were purchased from a Chinese manufacturer faking the high-end cosmetics. (You might remember the scandal; wasn't it MAC cosmetics, if I remember correctly?) And lord, oh lord, the amount of LV and other designer items that are bought online, only for purchasers to discover too late that they've bought a pig in a poke, is staggering.

 

eBay do have a specific policy covering such items, but understandably eBay aren't specialists in every sort of fake that exists. Indeed, they're not specialists in any sort of fake. They declare that "Selling such items can infringe on someone's copyright or trademark, which is against the law and eBay policy", but they depend upon things such as the VeRO program and eBay members reporting fakes or counterfeits that they spot, rather than upon a diligent counterfeit-identification team.

 

I do consider that eBay does not do enough, and that reports are not acted upon as a matter of priority. However, in the eyes of the law, eBay is not encouraging or condoning fakes; the very fact that eBay has a policy is evidence supporting this.

 

What you can do - indeed, what any one of us can do - is stop being so darned greedy for a bargain, and be a little bit sceptical about the worth of an item that's supposedly genuine but is being sold for much less than the expected price. We can also (and I am speaking about human beings as a whole) stop trying to keep up with the Joneses by having the same (well, slightly different, and a lot cheaper) designer dresses and designer handbags and high-end tech goods as Mr and Mrs Jones. Chances of that happening? Zero.

Message 3 of 16
Latest reply

eBay encouragement towards fake goods


@lokeshkoti wrote:
I have bought beats original headphones 2 years ago and the Bluetooth wasn’t working so I went to Apple store to get it fixed and they confirmed that they are fake and they can’t fix it. I chatted with eBay and their response was they worked for 2 years and they don’t care if they work now. They didn’t bother taking any action on the seller. I will post the chat transcript online soon.

I understand what you're asking here.

Your concern is that the seller of the fake headphones is still operating on ebay and even after your chat, no action is being taken.

 

The ebay rep gave what to me is an inappropriate response. That doesn't surprise me, I've found in the past that they often miss the point. The point isn't if the headphones are working or not working or how long they lasted, or how good they were, the issue here is if you were sold a fake.

 

From your description, yes, you definitely were. But what you have to take into consideration (or what the ebay rep should have addressed) is that after 2 years (or any time frame really), it is impossible for ebay to definitely claim that these are the same headphones that were posted to you.

I'd say that would be the seller's first line of defence too-that you could have switched the items.

I'm not saying I think that at all, but some buyers in the past have done it so it introduces that reasonable doubt in the minds of ebay.

 

I do think ebay could do more. I don't think they could or should suspend a seller on your word or even if you had a certificate from Apple. However, they could record your concern against the sellers account & they could notify the seller there had been an allegation he sold counterfeit headphones etc.

 

I think then that if they had several similar notifications from buyers they should take some sort of action, maybe asking the seller to withdraw that line from sale etc

Message 4 of 16
Latest reply

eBay encouragement towards fake goods

I understand that you guys must be thinking that I might have changed the devices. I have the box of the beats headphones and they could match it. It’s not that hard to investigate on this. As we trust ebay and we pay a lot of money to get some wanted items and from eBay there is no courtesy to investigate on this issue. The representative who I had a chat with doesn’t care. He didn’t even say that he will contact the seller. If this is the case why does people have to buy the things from eBay.

Sure I can get a certificate from Apple saying that this device is fake but what will you guys do about it ? Just remove the seller from selling goods - he will be fine. He will create another account and sell them. The person who will be loosing is the customer. They trust eBay good so genuine and buy them and this is how you repay the customers without investigating the fake sellers

I understand it was a long time ago but I just got to know that they are fake when I walked into the Apple store to get them repaired and found that they are fake and how would I know if I don’t walk into Apple store with no issue so you guys are saying I have to buy something for me on eBay and go to the Apple store and check whether the fake or genuine and report it to you it doesn’t make sense why if I have to buy things I understand it was a long time ago but I just got to know that they are fake when I walked into Apple store to get them repaired and found that they are fake and how would I know if I don’t walk into Apple store with no issue so you guys are saying I have to buy something for me bad and go to the Apple store and check whether the fake or genuine and important to you it doesn’t make sense. If I have to go to the Apple store to check if they’re genuine and then I would rather not buy anything from eBay I would just go to Apple store and buy things.

The representative Who I talk to doesn’t have a clue what he’s talking about he mentioned that I have to go to the police and report it when the seller is Is from overseas. I’ll so I asked him a question saying that I can I still have fake goods on eBay And his response was yes.

I also asked him whether I can speak to his supervisor and his response was he will call me shortly and I never got a call from them Wester which means that he doesn’t seem to care
Message 5 of 16
Latest reply

eBay encouragement towards fake goods

I’m not talking about the perfume is I’m talking about the electronics that were sold on eBay and why Do you Encourage sellers to advertise them as the original one there are fake.
Message 6 of 16
Latest reply

eBay encouragement towards fake goods

Wondering how you know for a fact the seller even knew they were fake and that they themselves were not lead to believe they were real

 

Or don't you believe such a thing could ever possibly happen?

 

Did the seller's feedback indicate they sold fakes/poor quality items?

 

Was the seller registered in Australia or China?

 

When you got nowehere with ebay, did you contact ACORN for advice/suggestions? 

 

 

Nobody here encourgse sellers to knowingly list fakes as being real

 

Your gripe about that is with ebay reps, not the members of this forum who do no such thing 

Message 7 of 16
Latest reply

eBay encouragement towards fake goods

The salaries from ChinA. If you think that’s the case then why don’t you contact them and see what’s happening the representative didn’t even bother contacting him all I’m asking is contact the person who saw all the item and find out
Message 8 of 16
Latest reply

eBay encouragement towards fake goods

First thing - are you aware that you are not contacting ebay here?

 

This forum is for member to member help.

 

Ebay does not read these forums.

Message 9 of 16
Latest reply

eBay encouragement towards fake goods

Ok the seller is in China= FAKE straight up.

If you want to buy genuine Apple products then buy them from Apple.

And after 2 years well just forget it,PayPal give you 180 days after that badluck.

Don't buy brand name products from China as they will all be fake period.

Message 10 of 16
Latest reply