eBay lied about refunding me twice!!

[Anonymous]

How should I deal with? eBay has twice lied about refunding me. I asked them to step in and was told to sort it out with the seller. The seller got my money and the item returned to him and yet I have nothing after 7 months I’m concerning all options. Even A current fair. People should know about how they operate and lie. I have been promised a refund for the postage back to China and a full refund. I have this in all the chats and saved to my computer. I have received nothing back from eBay and all they do is say yes we can help you but then never get back to me. Has anyone been thought or know what my options are as eBay are meant to be 100% money back. I know I can contact the ombudsman but anything else I can do as well. Thank you

[instylecollectables]

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@papermoon.lady wrote:

Did they tell you how long the seller has to reply? Because usually in the eBay resolution centre they tell you how long the seller has to reply and that if they don't reply eBay can intervene. It will be from the day the tracking number was added to the case though, so I am not sure the two weeks you have already waited count because it was not inside the Resolution Centre but in private messages to the seller that you gave him the tracking number, right?

It should all go well if they have now added the tracking number. I think that eBay usually gives sellers less time to reply than PP, so it should not take long. Good luck!

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As in my previous post ebay allow up to 35 days

[papermoon.lady]

I don't know if something has changed or if it depends on the case, but I had opened a case in December and they only gave the seller 6 days.

I rarely open cases, but the item had not arrived and I had first sent a message to the seller asking if we could agree on a new date. We agreed on a new date and she said "let me know if the item does not arrive by...". The item did not arrive and I emailed the seller twice, waited another week or so, maybe ten days, no response, so I opened a case... (see screenshot)

[instylecollectables]

A seller has 35 days to respond when a case for return has been activated if the seller was responsible for the return postage but didn't provide one.

Ebay allow 15 days for a tracking # be visible before they close the return case.

A seller does have 3 days to actually respond to any case opened against them.

It all depends on the case and how a buyer and a seller communicate with one another.

But the worst case scenario for a buyer is the 35 day leeway and most cases are resolved within 10 days.

[aquanita]

I have a feeling that perhaps because the value of the item is above $750 that they are giving the seller as much time as possible.