ebay seller not wanting to send postage label

[cycda2643]

Hi I want to return a keyboard that is faulty the seller accepted my return but wont send the postage label this is what he wrote!! 

We approved your return request,but due to our system has a problem,we can't able to send you a return label.
Can you return the item to our address?we will pay the postage ,please send us your paypal,we will send the postage to your paypal.

I paid by credit card not paypal!!

I would like to contact ebay but it seems they make it very hard 

Can someone please advise on what I should do?

[countessalmirena]

Did the seller write this within the actual request/case/dispute?

Reply to the seller that they must provide the postage label and that you do not have PayPal.

Assuming that you have enough time in the dispute (you have up to 21 business days from opening the request), you can give the seller another day or two, but after that just escalate the case by asking eBay to step in.

Or… get on to Live Chat, explain that you are not comfortable giving the seller your email address for a postage payment, and that you want to work within eBay’s system by using an eBay-issued postage label.

I should stress that you must return to the address provided within the actual dispute. Unless you do so, you won’t be refunded. You also must include the tracking number within the dispute - but of course, if you have an eBay-generated  label, the tracking number events should be automatically updated within the dispute. It’s all bot-driven.

[cycda2643]

Did the seller write this within the actual request/case/dispute? Yes

Reply to the seller that they must provide the postage label and that you do not have PayPal.

When I said I dont have paypal this is what he wrote 

Sorry to hear about that.If your can ask your family or apply for a account?

How do I ask ebay to step in? and how do i contact live chat ?

[sugar249]

if you are going thru a proper case within Ebay, the funds are returned to your account not some Paypal account.

It sounds like you arent working within a proper case, more just liasoning directly with the seller.

[cycda2643]

Yes the seller isnt being helpful how do I escalte it to a proper case?

[countessalmirena]

Here’s the link for asking eBay to step in.

eBay say:

❝How to ask us to step in

1. Find the item in your Purchases.
2. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
3. Select Ask eBay to step in and help.
4. Select a reason from the dropdown menu, then select Confirm.❞

The option to ask eBay to step in should appear 3 business days after you opened the request.

[cycda2643]

I clicked on the link and I click on "see return details" and all I see is "Details" no where does it say STEP 3 ask ebay for help!!

[countessalmirena]

Then contact eBay Live Chat and explain the situation.

On the bottom of the page to which I linked, there’s the option to contact eBay (under Need more help?).

[cycda2643]

Ok thanks will chat to them tomorrow morning

[*sons_n_daughters*]

Have you actually opened a dispute for item not as described, or just conversing with the seller? If you haven't, then there will be no option to ask ebay to step in and help. If you haven't, open a dispute now. If the seller wants the item back, then they have no choice but to issue a postage label if they want it back. I suspect by the wording of the email, the seller is overseas and wants the item sent back there. They can't issue a postage label. They might suggest you pay for the return and they will refund................

Don't fall for it, and don't post back without the funds or label to do so. You will never be reimbursed for the postage. If the tracking shows as delivered and the seller hasn't refunded after a few days, ask ebay to step in and help. Remember to put the tracking number into the dispute.

Please keep us posted.