have paid for item ! how can a seller ask for more money or they will not send it (streetrays)

[matthew8883]

I hit 'buy it now' paid for item with postage from streetrays in usa , now they have sent me a msg saying pay more or we will not send it !!   so i have lost $241.52 au or send more money and maybe they will send it or not , i could lose even more money or i might get it ! i sent a complant to ebay but due to there rules they will not let me know what comes of it  . well i must say not happy ..................this is the first email they sent ____Dear -----------------,
Hi thanks for your order Unfortunately shipping to Australia for this item is more expensive than we expected If you like to continue the order, please paypal $30 more to streetrays
Let us know
Thank you

- streetrays

2 email from them,

Dear ----------------,
The item is heavy and shipping by USPS priority is getting more and more expensive. we charge you only what USPS charged us. You can report all the emails and msgs from us to eBay and paypal and everyone. We can't ship your order if we're going to lose money shipping it. Why do we want to sell a kit if we're gonna lose $15 after it is all said & done?

- streetrays

want $30 because it will cost them $15 ? that fair right !!!!!!!!!!

[retailtherapist_8]

OP too agressive for me........doesnt want to listen just wants to scream at someone and shove his discontent down everyones throat .I'm out. 

[*crikey*mate*]

To Matthew,

I understand how frustrating this is for you, I too would be quite irritated, but I'm not too sure that it is in your best interest to be anything other than polite and respectfyl when communicating eith the seller.

First and foremost, it is not my opinion that you have lost any money, the seller seems to be genuine and will undoubtedly refund you your money if that is what you decide.

In an ideal world, yes, the seller should honour this transaction, and absorb the cost of his mistake, I do agree with that, but in this instance, it appears that they do not intend to do so. The reality is that neither eBay or PayPal can MAKE the seller post the order, so if it means that much to you that the transaction does proceed, you may need to consider the need to spend even more than $30 to engage external assistance from a legal representative.

Yes, the seller is in the wrong, on a few more levels than has been mentioned here already, but I do not think pointing them out to you will be of benefit. I think the most cost effective course of action for you, although I suspect it will do little top satisfy your displeasure, would be to report the seller for non performance to eBay. I doubt this will get you your product as eBay won't/can't make him post it, but it may earn the seller a warning of some kind.

HOWEVER, think very carefully before commencing down this route, as the seller may then use any personal messages exchanged between the two of you and show eBay. If your displeasure through communication with the seller has been as evident as it has been on this thread, then this may actually work against you, and any non factual feedback may be removed as may any repercussions from a complaint.

If you are confident that your communication with the seller has been polite, non abusive and non threatening, then I would fully support reporting the seller for non performance even if all it achieves is incentive for the seller to fix his other listings, but I suspect on this one there may be a little bit more to the story than you have told us and it may just be best for you to ask for your refund and find the item elsewhere. Perhaps now that the seller is aware of the problem with their listings they will fix them without further intervention.

Best Wishes for a desireable outcome.

[cridco]

What a considered and well advised post crikeymate. Lyndal, I think your seller is saying that if they were out of pocket on the postage to the tune of $30 then there would be no profit, just lost. I understand from your posts that it would not be another $15 free but a $15 margin from the whole sale. This is what they are saying, the truth of the matter cannot be guaged. 

[belindabargainhunter]

I think the seller should have sent the item. I have lost money before for a mistakes I made in my first listings but thats not a buyers fault. In charging more money not going through with the sale buyers could have missed out on the same item with other sellers.

My advice to Mathew is to get a refund I think that to much damage is done now. I think its important to remember to stay nice in the process and esp on these boards as otherwise other sellers/buyers will not offer help and thats a shame as the more experience some of these sellers/buyers have can help you in the future.

[matthew8883]

thank you for your comment ,  i have asked for a refund and i'm still waiting for it . and i was not rude to the seller , i just said i will not pay more after i have already pay once and that i would report them for asking for more as it is not right .   i have sold on ebay before and lost money but a deal is a deal and i honered it as anyone should .  thank you again for your time 🙂

[jameshouseofstyle]

Hi matthew,

sorry to read about your predicament - but if it was me I would pay, would definitelly not ever wish to be the cause of anyone losing money on my account - it's not enough money in question to warrant creating a fuss and getting a seller off side!

And the bottom line is - no one on this Earth can force them to send it to you and complete the deal - so if you want the stuff  -pay up.

I went to pay for a belt at DJ's, price said $140 - fronted up at the service desk to pay, they said:

"Sorry,  this is a wrong price tag, it scans $400."

I always thought that the store HAS to sell items with whatever price is on it - but apparently I was wrong!

Manager said that was true, but the store also reserves the right not to sell it at all - which is exactly what happened here. They withrew it from sale and they were legaly covered.

[thecatspjs]

I'd be very annoyed and frustrated if I got a hard luck postage story from a high volume seller.

It is the seller that is mucking a buyer around due to their own selling error.

Sorry, but a sale is a contract, and ebay rules on this one are clear, a seller crying over spilt milk to a customer to hit them up for more dosh, is a bit rich.  

I think the seller is the one that is quite agressive in their approach, by withholding a buyers goods unless they pay more postage.

[jameshouseofstyle]

sorry cats, but if the Ebay "contract" can't be enforced it's not a contract.

I have had enough of so called contractors with firm quotes to last me a lifetime - and they were all professionals, they all should have known exactly how much was something going to be - yet - in every case without exception end price didn't even remotelly resmble the quote, even if fully pre paid. They just simply didn't want to finish the job without the additional payment.

Seller in this case didn't cry poor - he just didn't want to loose any money - and why should he?

Too many people on Ebay loose money for some misguided reason/belief that they have to proceed with the transaction no matter what!

[thecatspjs]

It can indeed be enforced if an item is purchased domestically.  Ebay has terms and conditions that users sign up to and sellers list with very clear conditions in their listings.  When an auction ends, or you press buy it now, volia - a contract of sale exists.

Not that many people go to the trouble of pursuing through a legal remedy, but they do have a right to do so within Australia and there are some legal precedents to support this.

Further, sellers who do not honor contracts, do no-one any favours - they not only diappoint buyers, but they are the type of sellers that contribute to a poor marketplace reputation. 

quotes are different things all together, not even going to go there. 

and finally, why shouldn't a large volume seller cry poor due to their own error, if you don't get it, I can't explain it. 

[zenremix777]

All good points. I think lyndal nailed it with their first reply and good to see you got a refund matthew.