is eBay Money Back Guarantee a scam?

[mdgli]

I bought an item covered by eBay Money Back Guarantee.

Item was expected to arrive on 26 Nov.

Waited until 11 Dec  to give it a fair chance to arrive an open a case with customer service.

Seller responded today (16 Dec) saying he can see some movement in the tracking.

eBay suspended the case for 10 days and refuse to refund.

3 weeks lat, no item, What is the actual meaning of eBay Money Back Guarantee?

[padi*0409]

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@mdgli wrote:

It is irrelevant what I bought, from where and how I paid.

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It's actually very relevant. By telling us what you bought by giving us the item number can give us and idea how you should proceed.

How you paid is relevant as already said, because some payment methods are NOT covered by the MBG.

[mdgli]

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@padi*0409 wrote:

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It's actually very relevant. By telling us what you bought by giving us the item number can give us and idea how you should proceed.

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Not True. I never asked you how should I proceed. My question was

is eBay Money Back Guarantee a scam?

@padi*0409 wrote:

How you paid is relevant as already said, because some payment methods are NOT covered by the MBG.

Incorrect. The policy says "you must pay via eBay checkout using an eligible payment method."

I paid at the checkout. I don't know any other way to order items on eBay.

Anyway mate, thanks for your contribution.🤘

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[sandypebbles]

Yes, pay at checkout using an eligible payment method so no, not incorrect at all

If it was not an eligible payment method, you are not covered

It is all relevant which is why we asked

[countessalmirena]

As has been said, the eBay MBG isn’t a scam.

It is, however, very rigidly defined in its T&Cs and the application of its timeframes and its specifics.

There wouldn’t get any point in telling you that you’re covered if:

you paid by bank transfer or cash

you aren’t in good standing as defined by eBay

you bought a digitally delivered item

you arranged for a courier to pick up the item

the item wasn’t listed in a category where the MBG is offered

it’s past the 30-day timeframe for opening a dispute

seller hasn’t resolved the issue but you closed the case, or 

seller hasn’t resolved the case and you haven’t asked eBay to step in, and case has now timed out.

That’s why some context or clarification might be needed to answer your question.

I’ll just add that there are some (not many, but done) instances where eBay has not covered a buyer even though they should. This may include instances of fake tracking numbers, or tracking showing delivery (but it’s the wrong tracking number  / one going to a different address), etc. These are as I’ve said rare.

If you follow up with eBay CS, try always to get hold of a live supervisor rather than a bot, and be prepared to patiently and politely explain that the EDD (estimated delivery date) is already well past. Reiterate this point with the utmost courtesy as needed.

[domino-710]

Just curious - how did you open a case with ' customer service '. ??

[davewil1964]

The seller cannot update tracking. That is for the carrier to determine.

As others have said, if the item is late open an Item Not Received case. In the meantime read the FAQs about the MBG.

[mdgli]

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@sandypebbles wrote:

Yes, pay at checkout using an eligible payment method so no, not incorrect at all

If it was not an eligible payment method, you are not covered

It is all relevant which is why we asked

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Please enlighten me. What way you know I can pay at the checkout which is not eligible payment method?

[countessalmirena]

❝As a buyer, for your transaction to be eligible for eBay Money Back Guarantee:

• You must complete and pay for your purchase on eBay.com.au using an eligible payment method at checkout
• You must meet the requirements specified in this policy, including taking action within the required time frames
• The item may not be an excluded item or subject to any additional exclusions; and
• You may not seek resolution for the same issue by another resolution method❞

❝Eligible for coverage, when paid via eBay checkout:

• Credit card or debit card
• PayPal
• Apple Pay or Google Pay
• Afterpay
• Zip
• eBay gift card or eBay voucher

Not covered:

• Items paid where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services)❞

[*casey*]

@mdgli wrote:

"Yes, opened a dispute"

I'll presume it's the seller you left negative  feedback for and even if it's not, another top rated seller with   poor  feedback for not delivering or late delivery

A LOT of the   54 negs  mention it.

I haven't even checked the 162 neutral

It's starting to become a problem with eBay siding with this type of seller so if it is this seller, PUSH eBay to do something  through the dispute or talk to a supervisor.

[mdgli]

Thank you. Your effort is well appreciated.

Let's assume I'm familiar with all the above and the situation is: my purchase met all the requirements.

The only thing between me and refund is that there is some activity on the tracking system.

I think as ETA passed by 3 weeks I should be qualified for Money Back.

eBay says wait a bit longer.

I think it makes the system unreliable as you can't trust ETAs.

What do you reckon?