it is possible as of this date to receive a unpaid item case without receiving an invoice

ca2832
Community Member

An alarming development I was previously unware of on ebay  (I have been here since 2004), that you can receive an unpaid item case prior to receiving an invoice. In my knowledge of commerce and business this should not happen, as it immediately breaks down the relationship between buyer and seller, and ebay itself -for allowing it to occur.  

 

I recently purchased goods that in the past had been sent successfully and received a request by ebay on each occasion to ask for an exception. i asked 2 times to the seller using eBay messages without reply for my total ie a reliable invoice, and a final plea before I shopped elsewhere, meanwhile the seller was able to file a unpaid item case. I typically pay for goods within a minute of sale, however as I am in New Zealand, sellers cannot apparently post here, although others can.   

 

It should be impossible for a seller to generate a unpaid item case prior to the buyer receiving an invoice. can we make this a firm rule, otherwise i'm out of here. 

 

       

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it is possible as of this date to receive a unpaid item case without receiving an invoice

it is probably somewhere in the T&Cs. Which you have doubtless read thoroughly.

 

Somewhere in amongst the stuff about committing to buy being a commitment to buy.

 

If you can't get an invoice for a reason that prevents you paying for an item correctly, you might have an issue. If you have committed to buy and refuse to pay the amount owing, you might also have an issue. Of a different kind.

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it is possible as of this date to receive a unpaid item case without receiving an invoice

Well stated, might I say. yes every committment to pay for the item i bought, however I cannot pay until I know the amount to pay.

so there cannot be an unpaid item case without an invoice detailing how much to pay and therefore as silly as it sounds how much is unpaid

 

 Since 2004 i have paid for every item purchased typically within 1 minute of the auction ending sometimes within 30 seconds. In this case i had purchased from the seller before, he has been my preferred parts supplier for this item, He by the looks of it did not check his inbox mail, as he would have seen two requests for the total amount to be provided. a third request provided his response but just after he filed an unpaid item case, which of course now has closed. Everything has worked out well. He has posted the item i have left him nice feedback and he has done the same for me, in fact the seller made a super effort with postage time being received in about 4 days from USA. 

 

The point I am wanting ebay to recognize and change is the ability for sellers to proceed with an unpaid item case if an invoice has not been issued. If a seller tries this, a message must be displayed, stating something like this " eBays records show you have not provided your buyer with an invoice stating the total amount to pay and the buyer has messaged you ( if they have done so ) to clarify the amount including postage, please wait while we direct you to a page to send your buyer an invoice. Seller waits receives a page enabling invoice to be provided.

 

This would seem to make sense, but at the moment it is not happening, and perhaps the forum can assist to make the moment of invoice provision the pivot point of when sale actually occurs, and to stop unpaid item cases being falsely commenced.      

 

   

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