item not as described

[vickyhart88]

I recently purchased a ladies handbag, which was described in the listing as brand new, 100% genuine leather. The bag arrived today, and whilst it looks a lot like the real thing, it is not leather. I have sent a message to the seller requesting a refund of a portion of the purchase price, as I could have bought a similar leather look bag locally for a much lower price. I shall now wait to see if the seller will do this for me. The seller has only a limited ebay seller count.

If I do not receive satisfaction from the seller, what other avenues can I explore? I suppose I could return the bag for a full refund, but I like the bag, just not happy to pay so much for a leather look bag, when the description stated it was the real thing

[2106greencat]

I certainly would not be giving a negative, (and pretty sure the seller will fight for it's removal if 'fake' can not be proven).

You have 2 options:

1. Accept a full refund (as freely offered) upon return of the bag, or prove its non authenticity.

    Because if it is fake, then so be it, seller deserves a slap!

2. Accept the bag as is because it saves the hassle of having to get a manufacturers certificate to prove it is fake, and either leave positive   FB or none.

The seller has done the right thing, it is you that has decided a 'rebate' will make up for the non genuine leather issue, not the seller.

[springyzone]

The seller hasn't really done the right thing at all, not all along the line.

True, they offered a refund and for that reason, I would not be giving them a negative if it were my decision.

But the seller did a totally wrong thing to list incorrect details about a bag in the first place. The seller has caused the whole problem.

It isn't a small detail they got wrong either, it is a pivotal detail for a lot of people and would very much influence how much a buyer might bid for an item.

In the circumstances, dinging the stars for not as described would be a reasonable reaction.

Giving a neutral rating would also be fair enough.

I guess that clashes with what you would do, but I suppose this is the essence of feedback, that it is very subjective in a lot of ways, and as long as people just make factual statements in their feedback, others can at least gauge the situation. I know quite often I don't necessarily agree with feedback I see written for others, I might think it too harsh, so it doesn't always influence me against a seller but at least i know what potential issues there might be.

[cq_tech]

I honestly don't understand why there's such a debate going on about this issue. The bottom line here is that the seller has blatantly lied in order to justify charging more for the item than it is really worth, and it's totally irrelevant whether or the OP still thinks it's a good item and would like to keep it if the seller refunds some of the overcharge.

That alone tells me that although it might still be a reasonable item, it is clearly overpriced for what it is, and that this is no honest mistake, but a clear and obvious attempt to charge more for the item than it is really worth. Why so many here are trying to justify why she shouldn't receive the negative feedback she clearly deserves is completely beyond me.

[2106greencat]

Sorry Guys,

I disagree.........

To date the seller has done NOTHING wrong.........we only have the word of the buyer who is sure the item is not genuine leather, until that is proven by the buyer with a statement of 'non' athenticity from a reputable source why should we assume the buyer knows more about the product than the seller?

Once proven - then yes, the seller is most definitely in the wrong, and SNAD should be opened against them, this buyer does not want that however, and as far as I know there is no paypal process or protocol demanding a seller do a partial refund.