no warranty offered

[graftek-marketing-australia]

Bought an electric item. Ebay and the vendor will not reply or chat about ANY warranties offered

In fact, eBay's last message to be was the vendor is their best and there will be no issue blah blah blah and keep lines open. 5 months later lines open and none of these people vendor or ebay keeps an open channel. WARRANTY does not live in Ebay.

The overseas sellers are protected by ebay and there is no way to contact them, and Ebay WILL NOT help. Lies is all I can say from Ebay customer service.

SO BAD. the item was dead on arrival and the Australia rules do not apply to Ebay by this.

Your reference ID: 2-178171967899

Your reference ID: 2-177768795607

RE: Follow up SR# 1-475397048514

and so many more references like this from ebay over the months as you can see they just do not support warranty jobs to help the buyer. These are those facts.

[imastawka]

You cannot name and shame sellers on the boards.  It will be deleted by a moderator.

You bought an electrical item from a seller in China (with horrible feedback) that does not comply with Australian standards.

There is no warranty for anything on ebay unless they are an authorised seller or re-seller of said item.

Be grateful that your electrical item has not burnt your house down or injured someone.

[sandypebbles]

There was never any warranty

If you want a warranty, don't buy from sellers in China

Your responsibility to be aware of such a basic thing

eBay do not provide or enforce warranties 

Lucky the thing did not do any damage to yourself, property or anyone else s your insurance will not cover dodgy electricals from sellers in China either

You are responsible for your own buying choices

You bought rubbish from a seller in China with horrid, horrid feedback

Or at least make yourself aware of baiscs

You are spot on eBay are not going to help after 5 months, not anyone, for any reason 

[domino-710 · Accepted solution]

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@graftek-marketing-australia wrote:

Bought an electric item.

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Should have stopped right there.

[davewil1964 · Accepted solution]

If the item was DOA, eBay gave you the tools to recover your money.

You failed to use said tools, so the onus is on you, not eBay nor the vendor.

[springyzone · Accepted solution]

Everything you say is correct in that ebay will not step in to enforce warranties.

And warranties offered in ebay ads are usually worthless.

I'm not saying they are never honoured, but it can be a very fraught process & I've never read of it happening with a Chinese product.

Ebay's advice to you was rubbish. You don't 'keep lines open'.

You say the product was dead on arrival. That's not a warranty issue. Well, it would be if you bought from an Australian store. You could march right back in next day.

But on ebay, the thing to do, if you ever get a product that is not as described or that is faulty in some way (or that doesn't arrive at all), is to skip all the bit about contacting the seller etc and go straight into a proper ebay claim.

They offer a money back guarantee but it only applies to those who make a claim within 30 days of the arrival date.

So your best bet would have been to open an official claim & to follow through with it till you had a refund.

This is the best way of 'opening a line of communication' with a seller as they will get a notification and will need to respond. Even if they don't, ebay can step in and issue you a refund from the seller's account.

I'm sure you thought you were getting a bargain from China but it is dangerous to buy electrical products like this from overseas as they probably don't conform to Australian standards (no matter what the ads say).

So in future, don't trust  everything you read in ebay ads (especially re waranties), be careful who you buy from and if things go wrong, open a proper ebay claim asap. And follow through.