paypal refund

[ardbawn]

Hi,

 Just looking for some advice.  I bought a buy it now item, paid via paypal, then get a message from the seller saying it was not available anymore.  They offered me another similar item but cost $90 more.

I don't want the other item so asked for a refund.  Twice now the seller has asked me to request a refund from paypay but when I try to do that, it won't let me, even when I put the sellers name in the box.

What am I doing wrong, does the seller need to initiate the refund?

Reading 'help' it sounds pretty easy for the seller to do this.

Thanks

[kopenhagen5]

What am I doing wrong, does the seller need to initiate the refund?

Yes, all the seller needs to do is hit the refund button in PayPal. Takes 30 secs.

I am guessing he doesn't want an O.O.S. defect on his account trying to get you to open a case.

Tell the seller he has 24 hours to refund.

[ardbawn]

Thanks for you reply.

I replied to him, with the payal refund instructions, to refund me asap.

Im hoping he will, if not, will I need to wait the 45 days before I open a dispute?

[twyngwyn]

45 days??

No...it's only 4 days to open a dispute...IF the seller has not refunded by then

[twyngwyn]

As you already have messages to say that the item is not available.....there should be no problem.....seller (as already suggested) just has to hit that button

[springyzone]

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@ardbawn wrote:

Thanks for you reply.

I replied to him, with the payal refund instructions, to refund me asap.

Im hoping he will, if not, will I need to wait the 45 days before I open a dispute?

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If he doesn't refund, I'd be opening an ebay item not received claim the second the due arrival date came. If it is in Australia, that should be only days away, not 45 days or anything like it.

I think you'd see a refund quick smart once anything official like that was opened.