repaying a refund

[davidc4430]

hi, had an item not arrive after waiting a few weeks from delivery date, put in a item not recieved claim and recieved a refund.

now the items arrived a few weeks since refund recieved, how do i return the refund?

[*tippy*toes*]

The few times I've had to contact Chinese sellers, they've always been great. The type of items I buy they tend to be honest sellers, which is evident by having shooting star feedback and 100% rating. A few times I've contacted when it's been quite a bit past the estimate and have added that I am happy to wait a little longer. Usually it arrives within the week. I don't mind waiting longer than most because I know they'll look after me if it doesn't eventually arrive.

When there was that major delays with shipments October 15, where there were lots of complaints, I had to stop a couple refunding me there on the spot. I said I'd wait a bit longer and let them know if it arrived. One mustn't have spoken very good English because I sent a message saying "good news, the item arrived today and I am very happy". She replied back within minutes saying sorry, I'll send a refund. I replied back with "no, no refund". She replied back with "I will refund soon". I ended up getting a Chinese friend to throw together a quick message and sent that. She replied very embarrassed and thanked me for my honesty.

Only once did I need a refund and there was no issues there at all. I asked if they could resend as I really wanted the item and she said she would prefer to refund or I'd lose my buyer protection, but was welcome to repurchase. She refunded within 20 minutes and I repurchased and it arrived 8 days later. Imagine that, a Chinese seller worried about buyer protection!

I guess it depends what you buy as to the integrity of the seller.

[*tippy*toes*]

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@imastawka wrote:

If they didn't call you 'my friend'  then they're an OK seller

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I find the ones that write "dear friend" don't speak good English. They are easy to pick because an "item" is referred to as a "project". I'm guessing item in Chinese translates to project in English because I've seen it in listings too where it's obvious they've used a translator. I admire them for trying. I wouldn't even attempt to try Mandarin!

[davidc4430]

my item was some 'dog shoes' which are very expensive to buy outside china.

4 shoes for $11 i can afford, foo sometimes gets problems with his feet and wearing shoes makes all the difference.

i set lasts a long time.

i'll prolly order a couple more sets now i know this seller is ok.

[letscleanupmycupboards]

When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

[jensmanchester-australia]

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@letscleanupmycupboards wrote:
When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

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@letscleanupmycupboards wrote:
When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

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Paypal now keep the 30c transaction if a full refund is processed - it has been like that for quite a while now.

[lyndal1838]

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@letscleanupmycupboards wrote:
When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

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What Jen says about the 30c fee....paypal has been keeping it for a while now.

With foreign currency purchases, if the refund is done within a certain time (4 or 6 weeks I think) the refund is done at the same exchange rate that you paid.   Otherwise the current rate is used.

I was lucky enough to score big time when the US$ was fluctuating wildly.