scam

[wwwwon_pax1hxm]

Seller sold a Electronic Lock to me for $139 + 15(shipping) . I had a locksmith come out to install it for $190, upon inspection item was broken and did not work properly. Told seller and seller accused my locksmith of not knowing how to deal with it. So after some agreement, I sent it back hoping for a refund. I placed it to be shipped in a package reccomended by AusPost and when seller recieved it, they accused me of returning it damaged. Now I feel like the are intentionally scamming me and they wish only to refund $70 because it is faulty. How do I get ebay to help since I have tried ask ebay for help multiple times and it always sends me back to contacting the seller.

[padi*0409]

Since you are probably out of time for an eBay MBG claim (unless you still have one open) then a Paypal claim would be your next step. I would be contacting your locksmith and getting a note on their official paperwork that the item was faulty. Also keep the tracking number of the return so that you can prove you sent it back - if you do have an MBG claim open upload that number to the claim.

Note. With a Paypal claim you must sign up for their "limited postage return offer" before opening the claim or you won't get reimbursed for the return postage.