@whiznumber6 wrote:
My boss used the company order account to order an item last week - item location was listed as "Botany, NSW". The item was immediately marked as posted, and a tracking number supplied - which didn't work.
It's a Fastway Couriers number. I messaged the seller, asked for the correct tracking number. They explained that they don't have one, as the item is being sent via Australia Post and there's no tracking for it.
So - they've deliberately given a false tracking number from a different service to cover their backside in case of a dispute!
Naturally, I checked the seller's feedback (my employer hadn't thought to do that) - and it's every bit as bad as you'd expect.
I haven't started any sort of case yet, as it's still within eBay's specified delivery time-frame and may yet arrive OK, but seriously - the seller has knowingly given a false tracking number...
Does the item have to come from China first (Botany may be a clue)?
If it's enroute from China, the seller lodges tracking with Aust Post before it gets to Oz. When it finally gets here Aust Post put a new label on the parcel with the (already logged) AP tracking number and from then you should be able to track the parcel.
