unpaid case now open against me

[auntie_calli]

I bought and paid for an item from the US.

The seller said it was out of stock and refunded my money.

Later, they sent a notice asking me to cancel the transaction but I didn't do so. The notice said that if I didn't respond, the transaction would automatically cancel at the end of a period of time. Yes I know I should have cancelled right there and then but I put it out of my mind due to being in a rush at the time.

I just got back and two days ago an unpaid case was brought against me and apparently I am in danger of having a strike if I don't respond within 7 days - since it was two days ago that means I only have five days to respond!

There are buttons to 'respond' but I can't work out what to do since the options are very limited. Doesnt seem right to respond to item not recieved.

The cancellation went through so I don't understand this at all.

Please help!

[phorum_junkie*]

If they sent a mutual cancellation request then they shouldn't have been able to change it to an unpaid item dispute. If you end up with a strike just give ebay a call and give them the Paypal transaction details and they should remove the strike.

[fourandsixpants · Accepted solution]

I wouldn't wait - call ebay customer support asap and explain your dilemma.

They will make a notation/record of your issue and instruct you on what to do.

Member opinions in these discussion forums are very helpful but ebay customer support will assist you to get the best outcome in this instance.

[janeababe]

Contact the seller and ask them to close the case.
I am guessing they have this system of unpaid item disputes set up automatically, and its probably just the system, and not the  seller doing it.

Seller would have wanted you to cancel the transaction so they could get their fees back, so if you haven't already done the cancellation, do so for their benefit. If it cancels, then there cant be an unpaid item dispute to dispute 🙂

[auntie_calli]

Thank you both for your helpful replies!

I discovered the eBay message at around midnight so couldn't ring AU eBay till this morning.

I'm sorry but for the life of me I can't remember what she said on the phone but she sent a confirmation message saying that there was no such case against my account.

I'm not too well atm so I'll wrack my brains later to fill you in. Something about it being a standard response and it's not a claim.

Sorry - need to go back to bed!

[auntie_calli]

Thanks for your response jane

That was the part that was making me tear my hair out - the transaction had already been cancelled and I would have presumed case closed, which ultimately, it was. It's some hiccup in the system (my words!) that allows this scary thing to go through when a cancellation request times out - or something.

Like I said, I'll fill everyone in later - when my flu-y head clears. x]

I'm just grateful that it's ok atm.

[auntie_calli]

Sorry I have been late in filling everyone in - I don't have that much to add but will reiterate.

The woman on the phone said that eBay sees cancelled items and unpaid items as the same thing. The message I got re: unpaid item came from eBay not the seller and should have come through a few days earlier than it did hence the confusion. It had come through after the cancellation had taken place.

If anything like this happens to anyone reading, please take paintsew007 advice and ring them directly asap if only to put your mind at rest.

I could not follow through with a response to the issue because the issue did not exist - which was a bit of a clue really! x]

Thanks everyone!

[lyndal1838]

Calli, once you have a refund the item goes back to showing in your Purchases list as being unpaid and awaiting payment., allowing the automatic unpaid item dispute to be opened.

It can only be opened AFTER the refund is processed...prior to that the item was paid for.