wrong region dvd

[sell-and-post-to-you]

Hi every one, a short while ago i recived a dvd that i purchaced, in the listing it stated it was region 4, but alas it is region 2. I would like to know the best way to proceed concerning an exchange or refund, without the seller reciving any bad marks from ebay.

[bigbrickshop]

eBay blocks email addresses in messages that's why the seller would have had to spell it out for you. And it's not weird to have different addresses. Many sellers would use a different email address for PayPal payments than their regular email address.

Hopefully you get it all sorted quickly.

[phorum_junkie*]

Most DVD players can be deregionalised if you google your model's details.

[sell-and-post-to-you]

Hi, phorum junkie, my dvd player is a playstation 3, and cant be unlocked, so there for why i ordered a region 4 dvd, not region 2.

[gec2002]

Support Australian Industry and Sellers and buy Ausutralian Region 4 DVDs and Region B Blu-rays.  With the AUD dropping the UK savings aren't as good as they were and the price of Australian DVDs and Blu-rays is now considerabily cheaper than they were 12 months ago.

For the OP if they were sold as Region 4 you should receive region 4.  If you don't want to cause the sell a defect email him and ask them to cancel the transaction, and that you will return the DVD on receipt of refund.  If they won't do that start an INAD if it was advertised as region 4.

[black*poppy]

I don't think that's fair for the seller to refund and hope the buyer returns the item, it risks the buyer keeping the dvd and the money.  However nice the OP seems to be in the forum.

The only really secure and fair way to resolve this is through a dispute process, otherwise the buyer or seller risk losing out unfairly.  Clearly the item is not as described so it's not like the defect is truly not warranted.

[gec2002]

"I don't think that's fair for the seller to refund and hope the buyer returns the item, it risks the buyer keeping the dvd and the money.  However nice the OP seems to be in the forum"

I would normally agree however in this case its clearly INAD but the buyer (OP) does not want to cause the seller a defect so doesn't want to do INAD, however the seller should see this and agree to a refund rather than get a guaranteed defect from a INAD.  In reality with the new money back Guarantee if the seller doesn't agree they could finish up with no money and no DVD.  The odds are all stacked on the buyers side.

[sell-and-post-to-you]

Which ever way i do it, it will be done honestly, i dont want to cause seller any stress, ive sent photos to there email and they agree that dvd is region 2 and not region 4. What is the best way to continue?

[black*poppy]

The problem with opening a return for change of mind or similar (pick one that doesn't cause a defect) is that the seller can then decline it and there is no option for the buyer to then open a second case in either ebay or paypal for INAD.

Receiving negative feedback following refusal for returning an item is grounds to have it removed by ebay.  I've had this done myself.  The seller may or may not know this.  But anyway, the buyer would still be out of pocket with a dvd they can't play.

IMO always best to follow correct process.

The buyer could on-sell I guess, but why should they have to?

[gec2002]

Thats why I say get the seller to refund the money first, before doing anything, then even if seller declines the cancellation Buyer has the money.  The seller is hardly in a position to refuse or he will get a INAD.  It puts a risk of no return on the seller but the alternative is a Defect and possibly a neg.  Just shows how warped the defect system is!

[black*poppy]

The seller can refuse a return request, and in doing so, insures they will NOT receive a INAD case. You can only open one case per transaction.

Let's just say though, that the seller does refund the purchase price with a promise from the buyer that they will return it.  I'm sure that the seller would not be expecting the item to be returned.  I think this is common practice.

However, there is nothing to then stop the buyer from giving the seller a defect anyway by giving a neutral/neg or low dsr's. Not a good outcome for the seller to gain a defect AND give the item away for free.

We might think the OP is nice from what we see in the posts, but would feel different from the seller's perspective.