What to do when seller blocks return and refund?

[julian_oz]

I wish there was a way to contact eBay Customer Support but the web site sends me around and around in circles with no opportunity to ask eBay for help.

I bought a product from a Seller in *August*.

The product had mismatched parts so it is impossible to use.

I alerted them three days after delivery.  They wanted photos.  Then they wanted videos.  Then they wanted delay for the original supplier to respond.  Then endless circular excuses.

Eventually agreed to return and refund.  After two weeks the return postage label they SAID they sent has not arrived.

They are obviously trying to "run out the clock" and wear me down.

What can I do?

There is no way that I can contact eBay - the return is "in progress", right?  But it will never happen because they haven't sent the return postage label.  I'm blocked.

Suggestions.  Anything.  Help.

~~ Julian

[domino-710]

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@julian_oz wrote:

I wish there was a way to contact eBay Customer Support but the web site sends me around and around in circles with no opportunity to ask eBay for help.

I bought a product from a Seller in *August*.

The product had mismatched parts so it is impossible to use.

Here is where the - item not as described case - should have been opened.

I alerted them three days after delivery.  They wanted photos.  Then they wanted videos.  Then they wanted delay for the original supplier to respond.  Then endless circular excuses.

This is why the - item not as described case - should have been opened.

Eventually agreed to return and refund.  After two weeks the return postage label they SAID they sent has not arrived.

Had an - item not as described case - been opened this could never happen.

They are obviously trying to "run out the clock" and wear me down.

Because the ' proper procedure ' was not followed - they suceeded.

What can I do?

There is no way that I can contact eBay - the return is "in progress", right?  But it will never happen because they haven't sent the return postage label.  I'm blocked.

Suggestions.  Anything.  Help.

Suggestions - yes - in future follow the guidelines of the MBG - there will not be these problems.

~~ Julian

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[sugar249]

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@julian_oz wrote:

The problem is eBay not managing the market place it created.  If they were accessible and diligent, people would not be tempted to (or rewarded for) misbehaviour.  But... it's 2024... Pointless to whine.  It is what it is.  Why should I expect eBay to be accessible and diligent when banks and insurance companies do what they want and no-one is accountable?

I certainly have no interest in researching a market and sellers before every small-ish purchase.  Tedious.  Easier to just not use eBay.  One big pain in the **bleep** erases all previous small benefits.

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This is great,  blame Ebay, Banks and insurance companies, and most likely aunt mable on the way as well.  But not concerned about taking any responsibility yourself,  that is why every one using your words is not accountable,  we as consumers make them accountable but doing our research,

Oh and by the way 98% feedback is shocking,  

[domino-710]

It takes a fair bit to ' shock '  me - 98% doesn't do it.

It's not good - but certainly - not shocking.

[countessalmirena]

OP, you say the seller is local. Are you sure? Or is it simply that the item location was somewhere in Australia? (This is an editable field; seller can say anything.) Check seller’s country of registration.

98% is not good as feedback for a high volume seller.

You should read through the MBG policy page to make yourself aware of the timeframes and steps. If seller doesn’t provide postage label, escalate by asking eBay to step in. Option appears after 3 days in the dispute.

Seller can’t ask repeatedly tor photos and videos if you use the MBG process correctly. Seller must resolve issue within a few days, or you as the buyer can get eBay to step in.