FOXTEL, paying for upgrades and moving home.

[givemeaspell]

I have had Foxtel for many years now, 3 boxes in fact!  Now that Im moving I was happy to relocate one of the boxes with me, was advised I need to upgrade to IQ3, that will cost $125 for the box and $100 installation, I balked at the installation, that quickly came down to $50.  Im still not happy, after all these years plus the monthly fee I pay I do not believe I should be paying for an upgrade.

New customers get better offers than existing customers.  

Before you wonder why I have 3 boxes, adult children have one and they pay for it.  

Would you pay for it?  

[the4masters2013]

I had a similar fight with Foxtel when I was moving a couple of years ago.  They wanted to put cable in when there  was a dish already on the roof. It took so much time arguing with them I told them just tocancel everything. And tha took more time!! I had been a customer for over 10 years with them. As you say, new customers are treated better.

In a nutshell, I wou;\ldn't go with Foxtel ever again, just because of their woeful customer service.

Is Optus an option for you? I've heard good things about them.

Good luck!

Sandra

[imastawka]

Does your new place have cable installed already?

https://www.finder.com.au/can-i-get-foxtel-at-my-address

If it does, then you can self install - just remember to take the cables with you

The $100 installation is for the technician.   So self-install is free

Then let them know which plan you want connected

https://www.foxtel.com.au/got/support/moving-house.html

I've been with Foxtel forever.   I would also expect a better deal than that.

But if your box is the old original silver one, then yes, you do need an upgrade

[givemeaspell]

Yes it has the Foxtel outlets there, so we could install it ourselves.  I told him that but he was difficult to understand, English wasn't great. I refuse to pay for it.  I've emailed them see what I get back.  Did you pay for the upgrade box?

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@imastawka wrote:

Does your new place have cable installed already?

https://www.finder.com.au/can-i-get-foxtel-at-my-address

If it does, then you can self install - just remember to take the cables with you

The $100 installation is for the technician.   So self-install is free

Then let them know which plan you want connected

https://www.foxtel.com.au/got/support/moving-house.html

I've been with Foxtel forever.   I would also expect a better deal than that.

But if your box is the old original silver one, then yes, you do need an upgrade

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[givemeaspell]

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@the4masters2013 wrote:

I had a similar fight with Foxtel when I was moving a couple of years ago.  They wanted to put cable in when there  was a dish already on the roof. It took so much time arguing with them I told them just tocancel everything. And tha took more time!! I had been a customer for over 10 years with them. As you say, new customers are treated better.

In a nutshell, I wou;\ldn't go with Foxtel ever again, just because of their woeful customer service.

Is Optus an option for you? I've heard good things about them.

Good luck!

Sandra

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it probably is?  I used to be with Optus here at my current address, so that may be an option down there. I figure if they want to supply me with Broadband they can come to the party.

[imastawka]

Years ago when the IQ2 came out, we upgraded the old silver box.

Had to pay a techie for the changeover

I want the IQ3 but have to pay for the box, not the installation - not happening