I HATE TELSTRA!!!!!!!

[lurker17260]

I'm having a problem with message bank on my mobile, so I rang Telstra to try to get it fixed.  The conversation went something like this.

COMPUTER:  So we can correctly direct your call please tell us the nature of your call (blah, blah, blah)

COMPUTER:  There is an approximate wait of 10 minutes would you like us to call you back.

ME: Yes

waiting waiting waiting

COMPUTER:  I'll put you through now

1st CUSTOMER SERVICE PERSON (CSP1): What is your problem?

ME:  blah, blah,blah

CSP1:  That's not my area, please hold.

waiting, waiting waiting

CSP2: What is your problem?

ME: blah, blah, blah

CSP2: You need to speak to Technical Services, I'll put you through.

waiting waiting

CSP2:  There is a 17 minute wait for TS.

ME:  I can't hang on here that long, can someone please call me back.

CSP2: No.  You could try calling back in 1/2 an hour or so to see how long the queue is then.

ME:  No.  Thank you.  Good bye.

aaagggghhhhhhhhhh

[polksaladallie]

Write a letter (snail mail) and you will get a fast response.  If it is not satisfactory, write another letter. 

[diffusiongroupie]

Their company motto should be:

"We set low standards and fail to achieve them".

[lurker17260]

Okay, I now only dislike them. 

I just called them again and got thru after only about 1-2 minutes wait.  The 1st person I spoke to seemed to know what she was doing and has hopefully fixed my problem.  Although I won't actually know if it's been fixed until about 24 hours from now 😐

[reebees2011]

Of course it's in the Philippines !, wake up !

[cherry*135]

Don't pay to use services if you have good alternatives!

[poddster]

I must have a charmed life I get to talk to a real person within 2 minutes and then get redirected  to a call centre in Australia.

I do have an edge though i have a magic number to call 🙂

Sorry I am not permitted to pass it on

[cherry*135]

I don't need for a number to call my chosen mobile or internet provider... they don't mess customers around.

Their customer services reps are ALL based in Australia.

[imastawka]

The more things change,  the more they stay the same

This thread is 2 years old

[electric*mayhem*band]

Well spotted, Stawka !

[imastawka]

         Sussed it out in no time flat!