Need Assistance

[not_for_sale2025]

For the last two hours I have been trying to find a way to contact Microsoft Technical Support. Apparently there is no way by phone, email or live chat. Phone contact states support has gone online, but only for articles on related problems. All comments by customers online say the are uncontactable now.

Does anybody know a way around this?

[padi*0409]

Have you tried this one ?

https://www.microsoft.com/en-au/contact.aspx

[twyngwyn]

anything here?

Home - Microsoft Community Hub

[not_for_sale2025]

Thanks padi*0409. The phone number listed is the one I've tried several times today and a recorded message states all support is now online, which it is not.

Thanks twyngwyn. I did register for the Community Hub, but all responses appear to be from community members, not Microsoft support.

From what I can gather, Microsoft no longer have a support service for Home customers. Given it appears that nobody can contact them, I am concerned that Warranty issues and complaints cannot be addressed now. I doubt I will ever by another Microsoft product if they will not communicate with customers.

[imastawka]

Probably have, but tried typing the problem here? -

Contact - Microsoft Support

[not_for_sale2025]

Thanks imastawka.

You are right, I've tried that about eight times today. It only directs you to help articles. Only recently it had a link to Online Chat if the articles didn't help, but now that is gone.

[gutterpunkz05]

HI there,    used contact support at bottom of a microsoft page,  as soon as I got a chance (think I had to select a product first)   It had a box with an enquiry example and I entered contact agent.

Then had to   select  from options, selected technical support or similar, then had to select device sub type.

Then given the option for online chat in browser,  or leave number for support call back.

Below is where I finished up, if you  can not get there with my mangled help  above, let me  know and I will see if I can replicate  how I got there in more detail .

Choose a support option

Chat with a support agent in your web browser

Provide your phone number and a support agent will call you

Find a nearby service center for in-person support

[not_for_sale2025]

Thanks gutterpunkz05.

I opened Microsoft Support and a new page appeared, which I have never seen before. Speaking with an agent was easy, which I just did. I mentioned what happened yesterday and he said there must have been a system update/upgrade. I guess it was my bad luck that I tried to contact them on the wrong day. However, I am pleased that Microsoft remain contactable. 

[gutterpunkz05]

No worries, thanks for letting us know.  Once I got as far as the select an option, I left it at that.

Might chase them up though, have a  surface pro with gremlins that I Have not been able to sort out yet.

Got a heap of codes etc written down somewhere.

[not_for_sale2025]

Attached is a link to the new support page for Microsoft software issues. The option to speak with an expert is at the bottom right. This page only appeared for me today. I think Microsoft made the decision to move all support online, which is stated when you phone them. But I don't think they were finished updating/upgrading their online service for the change yesterday. I'm not sure if they have finished the changes for hardware issues yet.

https://www.microsoft.com/en-au/store/b/softwaresupport