Opinions needed re customer service
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on โ19-03-2013 11:12 AM
I'm probably going to leave someone a neg (on another site, not ebay).
Please tell me exactly, and literally, how you as a buyer, should interpret this store policy:
"International shipments can take anywhere from one to four weeks."
Re: Opinions needed re customer service
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on โ19-03-2013 11:18 AM
very simply if you are in a different country delivery can take from 1 to 4 weeks.
No different from buying from HK on ebay, most take 3 weeks and I believe Canada is also very slow.
It has nothing to do with the seller, its the postal service in that country.
If your not happy with waiting 4 weeks for something then buy from an Oz seller and get it in 7 days, simple really
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on โ19-03-2013 11:19 AM
Exactly that postage can take anywhere from 1 to 4 weeks. to arrive.
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on โ19-03-2013 11:25 AM
I'm probably going to leave someone a neg (on another site, not ebay).
Please tell me exactly, and literally, how you as a buyer, should interpret this store policy:
"International shipments can take anywhere from one to four weeks."
I'd take it to mean international parcels can take anything from one to four weeks to arrive.
Although, it reads like they take one to four weeks to post the items.
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on โ19-03-2013 11:35 AM
It will take 1 to 4 weeks to arrive.
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on โ19-03-2013 11:39 AM
No different from buying from HK on ebay, most take 3 weeks and I believe Canada is also very slow.
My daughter bought an item on another site last nov. 2012, it was coming from Canada, she got it today...........has taken 4 months to get here.
Never buy from Canada!
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on โ19-03-2013 11:51 AM
I have heard Canada post is really bad but that sounds like it was sent sea mail.
I have recently bought an item from the US, it was a reasonable size parcel, it took 6 days from day of order with registered post to my hands.
I had a 12kg parcel for Syd to Ade ordered before lunch Tues delivered Fri lunch.
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on โ19-03-2013 11:53 AM
If I was to sell internationally, I'd use the line "Please allow up to 8 weeks for delivery".
Sometimes OS sellers use sea shipping to keep postage costs down, particularly for large bulky items, and it takes months to arrive.
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on โ19-03-2013 11:57 AM
I wouldn't be leaving a seller a neg for that. They've put that in their listing so that their buyers are aware of the time range for international shipping. It's not a store policy. No matter how quickly they post your item, it's still going to take a few weeks to get here
As everyone else has said OS post does take much longer than local post and also has to clear customs here. Sometimes parcels are sitting in our customs depot for awhile before they are processed.
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on โ19-03-2013 12:06 PM
Exactly as everyone else has said but I'm thinking that you have contacted them and they are now saying it takes one to four weeks to be posted by them.
Kind of the opposite of dropshipping, perhaps they are waiting for the order to arrive from their supplier so that they can send it to you.

