on โ17-11-2011 12:45 PM
on โ23-04-2018 04:31 PM
It keeps getting dragged up, though, Lyndal.
If you scroll back, it's been dragged up every year - and for what?
No bluddy good reason, that's what!
on โ07-09-2018 12:07 PM
I think they are absolute **bleep**. Iโve been waiting all week for them to deliver something to me; theyโve changed their delivery advice twice so far, not that itโs made any different, as I still donโt have my item. I have had to wait at home for 3 days running because of this. All attempts to contact them have completely failed - their instant messaging system is always offline and they donโt ever seem to respond. Chasing this through the original vendor hasnโt yielded any results either (but it has made me decide to never buy from anyone who uses Smart Send as their courier). On top of this, Iโve now discovered that they only picked the item up from the seller yesterday (even though it was supposed to be delivered the day before that) and then handed it off to Australia Post. So theyโre charging the vendor a courier fee, but not actually delivering it themselves. They are extremely frustrating and I think quite dishonest. Donโt touch them.
on โ07-09-2018 02:16 PM
you should contact the seller and let them know your not a happy customer.
you can also leave honest feedback on their choice of delivery
on โ13-02-2019 03:05 PM
The Smart Send should be called a Trouble Send.
The customer servise is absolutely bad, just marking around by using the word "sorry".
on โ23-07-2019 04:50 PM
same thing happened to me and they sent me an email saying it had been delivered! It was never even collected
on โ23-07-2019 05:11 PM
on โ26-03-2020 07:43 PM
I am currently taking smart send to civil court - I have never dealt with such an unprofessional company. They lost my car seats and are trying to tell me it's not their problem as the carrier lost them. No, sorry, i booked the service through you, it's your responsibility to follow it up.
They then changed their story to say it wasnt packaged correctly which is not true.
Avoid at all costs.
Here is the CEO of smart send if others need to make contact with someone via phone
Christine Madden
0422 817 523
on โ26-03-2020 08:10 PM
on โ27-03-2020 12:46 PM
At least the last post has added some new information. Ms Madden's phone number may be of use to someone.