I cancel my account back in September how come I have had another $19 taken out of my account.

I cancelled my account back in September, how come another $19 was taken this month? Please rectify this ASAP as I am a pensioner and am having trouble putting food on the table without this happening to me.

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Did you cancel your subscription correctly?

This is from their website (https://www.smartyplus.net/terms😞

YOU UNDERSTAND YOU MAY CANCEL ANYTIME USING THE FOLLOWING METHODS (1) BY CLICKING “DELETE MY ACCOUNT” IN THE “MY ACCOUNT” SECTION OF YOUR ACCOUNT, (2) EMAILING SUPPORT AT SUPPORT@JOINSMARTY.COM, OR (3) BY CALLING OUR SUPPORT CENTER AT (310) 593-4557 (TOLL-FREE NUMBER IS 877.808.0810). YOU ALSO AGREE THAT IF YOU ALSO ENROLLED IN SHIPMENTSFREE AND WISH TO CANCEL YOUR SHIPMENTSFREE SUBSCRIPTION, YOU MUST CANCEL YOUR SHIPMENTSFREE MEMBERSHIP SEPARATELY.

Obviously for Aussies it would normally be (1) or (2).