Why did eBay stop the calling for customer service??? We aren't all gen Z.

I'm always working and I work with my hands, on the other hand what does eBay expect people with arthritis to do? Explain the entire problem through texting? I'm not a fan.

 

I'm currently dealing with two sellers who aren't posting and have questions about a new account, texting will take two hours when it'll take 5 minutes on the phone. Still not a fan.

Looked for a way to contact eBay to complain about this new way of doing things, can't find it.

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Thats the way the world has turned.