how do i remove negative feedback from 10 years ago on my ebay account.

my ebay account gives me a 100% positive feedback score which is great however at the bottom of all my listings there is a negative reveiw which is from 10 years ago how on gods earth do i get this removed?and why is it so hard to contact ebay?

i have emailed them about 100 times regarding removing this negative feedback and thay say thay are referring to there technical department.

its so frustrating talk to a computer 

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To add, hopefully you have signed up for and been verified for Managed payments and are aware of everything that has changed in the past ten years and your current obligations as a seller in 2023