Free postage Australia Standard Postage (Standard Parcel Delivery)

[1800conway]

I ordered an item which stated it had Free postage Australia Standard Postage (Standard Parcel Delivery), and I supplied an Australia Post Parcel Locker.  Previously, this was not an issue and I receive a notification to collect the item once it is delivered. 

However, on this occasion after the checkout payment the tracking provided as a private courier Aramex Australia (Fastway Couriers). I contacted the eBay seller and they suggested I contact the courier and arrange a redirection. Which I did, and opened a ticket to redirect to my home address. 

However, I never received a reply to the ticket and when I called the courier it was merely escalated by the phone operator and I was still not contacted.   The final tracking states Return to Sender, which I did not action. eBay have now closed my case with no refund stating that delivery was attempted. I am very unhappy as the eBay chat agent said I could have just provided a home address to begin with.  I am interested in other people’s experience as I thought Parcel Lockers would be a popular option to avoid possible theft from a unattended home delivery. 

[lyndal1838 · Accepted solution]

Only Australia Post couriers can deliver to Parcel Lockers, Post Offices etc.

Your problem is with the seller for using a different delivery service to what was advertised.