Hundreds of dollars were taken out of my account via paypal, but as it was a merchant that I had *previously used* they would not help me, I spoke to at least 5 different representatives including senior supervisors and they kept saying that as I previously authorised that merchant to take money from my account, over a year ago, any further transactions would be allowed by paypal. I did not authorise these transactions and they did not care. They just referred to their speels and had absolutely no concern. As Paypal and EBay are one, once I get my money back which has taken over 24 hours of my life between paypal and the merchant. The merchant has admitted my account was hacked and used fraudulently and someone had accessed my previously stored account details. However they will not acknowledge the full amount removed from my account saying that they do not see that on their end.... as I can see it on Paypal and my bank account statement you think this could be resolved, however NO Paypal just don't care. I have contacted my bank and they contacted Paypal, the bank sent me a letter saying Paypal has records of those transactions being approved by me and that if I believed they were not authorised by me to get me to contact Paypal directly!!! WHY? so they can again tell me there is nothing I can do and continue to contact the merchant. I have spent hours on online chat to the merchant who does not have a phone number SKYPE is the merchant. One session was over THREE HOURS answering a series of stupid questions such as recall two phone numbers from memory that you called from your skype account last time you used it OVER A YEAR AGO. So if you ever authorise anyone to take money from your paypal account and then somehow a year or years more later more money gets taken and was not authorised by yourself, don't expect PAYPAL (AKA EBAY as they are one and the same now) to help. Really shocking appalling service... seeking an alternative to Ebay and Paypal for future use.
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