A buyer has asked me to send an invoice to them before they click buy or paid. How can I do this?

[domino-710]

Why would you want to send an invoice for something that is not bought nor paid for. ??

[billy2506]

They have asked me to invoice for several items because the cart/combined postage system does not work and despite several complaints ebay can't fix it. Sending an invoice seems the only way to sell to this buyer (and others). I have already removed the items so nobody else can buy.

[papermoon.lady]

Maybe you can create a single listing with the items they want just for them. I have heard that some sellers do this when the combined postage system does not work.

[padi*0409]

Make a separate listing just for them with all the items in it.

Snap Papermoon.

[papermoon.lady]

Snap, Padi!

[billy2506]

Ok, yes I've been doing the single item listing thing now for a couple of months for several buyers. But this buyer doesn't like that idea so thought I'd check with the community about initiating an invoice but your comments (thanks) seem to confirm this can't be done.

[papermoon.lady]

Well, then you might have to ask them to pay in full and then refund excessive postage.

[padi*0409]

"But this buyer doesn't like that idea............" Unless that "buyer" is very inexperienced with eBay, I'd be seeing red flags there and would be tempted to block them.

[gutterpunkz05]

Hi Billy, has the buyer committed to buy the items,  as far as I understand, once a buyer puts the items in their cart, they then have to commit to buy, before requesting a total invoice.

[billy2506]

Agree mate, but the cart/request invoice process is stuffed and ebay haven't been able to fix it (despite their assurances)

[sandypebbles]

Unfortunately eBay CS just type from a pre-written script. They have no more intention of raising with the techs or having it fixed in 24-48 hours than there really was a frog singing Rainbow Connection in the middle of a pond

[papermoon.lady]

You might be right, gutterpunk. I tried to add a couple of the OP's items to my cart and the "request total" link was fine (not greyed out). When it does not work, it is usually greyed out, but the OP said other buyers also had problems?

[domino-710]

From what I gather - the cart - seems to be the problem.

Could the buyer just purchase multiple - not using the cart - then there is an option to combine.

The last invoice I sent had an option way down the bottom for ' adjustments '.