eBay

The items were sent in a mailer as a large letter - with no tracking. I presume I have to refund the buyer. Is there any compensation I can get? How about a refund of eBay and Paypal fees?  Many thanks. (In future, I will only send via registered mail for items over $x.) ... View more

Hi people   I have a buyer who purchased a multi station weight bench from me. After a bit of hassle of receiving payment since his first payment was declined via paypal, he finally received his order. Now he has opened a case against me claiming there are parts missing which are the barbell and weights.   My listing shows barbell and weights in the photo as demo, however in the description I have indicated that barbell and weights are not inlcuded.   I have offered him a $20 partial refund, however he has declined saying without the barbell and weights the unit is useless to him.   Any advise on how I should proceed?   Thanks in advance ... View more

if one person only bids 99cents do you have to sell if bid is to low ... View more

Several of my buyers have had problems with the cart system recently. It doesn't allow them to request payment total with combined postage supposedly because some of the items were discounted (by myself with Markdown Manager before selling them).   I've called eBay about this but they've offered no solution.   It doesn't make sense, is frustrating for my buyers and I just want to get rid of the cart.   Can't see how to do it though, can it be done? ... View more

Buyers have been telling me that once items are in their cart, they can't pay with combined postage AND I can't send them an invoice with postage combined!  It's a total PITA, I've even called eBay about this but they just told me to end the listings and send a payment request through Paypal. Hardly satifactory.   I cannot even see what's in a buyer's cart, so what's the point of it?   BTW, this is my 18th anniversary of being on eBay... and I STILL don't understand this cart business! ... View more

Hi, if I list an item I request postage at "actual cost". Ebay provides a likely cost range depending on seller location but the postage cost is shown as the lower cost of the range....not the total range. I recently sold an item and the buyer paid the postage shown which turned out to be $10 less than the actual cost which on a $63 item is a significant loss....How can I list an item stating postage at actual cost and ebay not to show a cost at all?   Cheers, jfpr1953 ... View more

First attempt at selling. Package details asks for weight and dimension (181gr,33 x 25 x1 cm) but comes up as listing error for invalid dimensions .Application Trading 121917177) what more can i try? ... View more

I have a buyer who brought an Item from me and has asked for a redund. How can i dispuit the refund request, everything seems to be in the buyers favour not mine. Is that correct?  ... View more

Sold an iphone 6 in excellent used condition, and included postage in the auction.   Buyer contacted me because the apple ID had locked the phone, which we resolved.   Buyer contacted me again a week later to say that they are having "hearing" issues on the phone. Haven't provided any more details apart from they want a full refund.   In the listing I said "no returns" policy.   Because it's their word against mine regarding the item being faulty, do I have to accept a return and full refund, as well as pay additional postage incurred by the seller (It needs to be insured post, which is how I sent it to them)? What if I get the item back and it has no fault? I have to wear it and start again?   This could be a "change of mind" which I am covered for by having a "no returns" policy.. but how do I prove it?   If I have to accept the return and provide a full refund plus postage reimbursement, can I wait until I receive the phone back?   Thanks 🙂 ... View more

I've sold something on ebay in early December. Sent to the buyer (2 feedbacks). I spent some time to proactively chase up postal service on a delivery delay and had it delivered on time. Buyer was impressed with my correspondence and left a good feedback for me.   Fast forward to after Christmas, buyer suddenly filed a return citing the items I sold weren't authentic (but no email correspondences). But they are, because I've bought the item myself from the brand boutique. Having read stories here about buyer scammers, I'd rather have my items back than lose it and the money. So I asked the buyer to 1) authenticate it at their boutique, 2) show me photos showing the differences they claim there is between my item and their "original", 3) find out the cost of postage, send the item back to me and I'll reimburse postage. Buyer was barely engaging with me. He never provided any photographic evidence that I've requested and insisted I provide a shipping label (I cannot provide a US international shipping label from Australia - USPS would not allow me to order one online as I don't live in the US).   Given I could hardly get the buyer to cooperate to have the item sent back to me, I escalated the case for eBay to step in. Originally they had the case on hold until 4th Jan to receive any evidence from the buyer. But today they've extended the deadline to 8th Jan.   I'm worried that eBay is stringing me along indefinitely, as they seem dragging this on when they've given me a deadline already and would suddenly change that deadline. I am also suspicious of the buyer as: 1) The buyer wasn't able to provide me the photos showing the differences he mentioned in his allegation 2) The buyer didn't cooperate to get the items sent back to me when I ask him to, I had to send him messages 2 days in a row before he replies. If he really think my item is not authentic, he wouldn't wait to have it sent back and get his money back asap. 3) There's only 2 feedbacks for the buyer, which in hindsight is a bit worrying now. 4) My photos in the auction have show the markings that he claim is not authentic. He would've checked it before he bought it in the first place. I suspect the buyer is either a fraud, or wanting a return because of buyers remorse. But I'm worried ebay only sides with the buyer and in the end I lose both the item and the money. It's a high value item (over $1000).       ... View more

Why do I have to pay decembers bill ,when the item got damaged and i had to give a full refund to the buyer? ... View more

i have entered the exact weight (181grams) and  dimensions (33 x 25cm x .6cm) and it comes up as a Listing Error for invalid dimensions. what am I doing wrong? This is my first shot at selling (and maybe my last).Thanks ... View more

Listed Son's quad bike under category "quad bikes" and got charged $60.00 Dollars for a 150.00 Dollar sale plus 8.00 Dollars in insertion fees, because ebay says a quad bike is a vehicle?. This amount to 40 percent Plus!!. So be very carefull what ebay automatically surgest you list item under. Not happy Jack!!!!.    ... View more

I am a ebay seller, and we are doing really well on hear, we have had a few hick ups but nothing major, as a seller I find that ebay suports the buyers more then the sellers, as a seller we can not leave negitive feedback, but buyers can ?? I feal  sellers are held to ransom in regards to buyers wanting discounts or hageling on prices on arival of pick up otherwise they say they will leave negitive feedback ?? this is black mail, and yes ,has been reported to ebay but yet the buyers are held to a higher being then the sellers who pay the ebay fees .      I wish sellers had more suport from ebay in dealing with these one in a dozen customers  ... View more

ive had an offer but buying price is more does the offer win ... View more

I purchased item number 132037854406 and paid for the item using PayPal. The seller then cancelled my order and refunded my payment. I believe that this was because the item did not reach the price he was expecting. I am of the understanding that the rules state that a purchase is a contract and that the seller involved should honour this purchase. Could you please advise me if the seller is acting within the eBay rules and what rights I have if any. Regards. Mark. ... View more

Hi there. I am wanting to start an eBay business. Im currently reading all the rules and conditions and feel a bit overwhelmed - is there anybody that can simplify things for me.   Regards ... View more

I sold an item on Ebay and posted it on 19th Dec. I advised the buyer. On 26th Dec the buyer advised me they has not received item. They told me their local post office was opened and my item was not delivered to them. To my knowledge mail does not get delivered on a public holiday.  I do not have control over the Post Office. I think it is unreasonable for the buyer to think the item should be delivered on a public holiday when mail does not get delivered. I have never had an issue with any buyer before. The buyer said they would wait a few more days. Am I looking at this wrong? or am I missing something? Has anyone else had a similar issue with a buyer around the Christmas period? ... View more