21 DAY HOLD FINANCIAL SERVICE OMBUDSMAN WANTS TO HEAR FROM YOU

[hmmar-spier]

Having lodged a complaint against Pay Pal and Ebay in regards to illegally freezing funds and also referring the matter to the privacy commisioner.  The Financial Services Ombudsman also wants to hear about accounts where funds have been placed under the 21 day hold. Their office is anticipating an across board deluge of complaints and they wish to be advised of individual cases as believe this is a breach of law.

[i-love-my-sheep]

Great news!!!!

[4green2000]

Bump...

[i-love-my-sheep]

Does anyone else have any good news stories to share?

[blackeye123456789]

Finally sold 3 items I had listed for over 12 month.......

[qball28]

When did the 21 day hold start because my payment wasn't put on hold on the items I sold in late November, but the one in December (only had 1 in December because sales are so slow) was put on hold.😔

[blackeye_au]

Well Well Finally some action .!!!!!!!!!!

Not saying I,m not happy ........

Case reference 413718

Dear Blackeye

Re: Recent enquiry to Financial Ombudsman Service about PayPal Australia Pty

Limited

PayPal has received notification that you recently filed a complaint with the

Financial Ombudsman Service regarding your PayPal account. We refer to your

recent correspondence with the FOS dated 5 January 2015; FOS case number 386040.

I have reviewed your claim and provided a summary below.

We sincerely regret any inconvenience this matter may have caused. We appreciate

that this issue has taken time to resolve and as a goodwill gesture we have

applied a credit to your account for the amount of $50.00 AUD. Thank you for

your business and for being a loyal PayPal and eBay customer.

If you have any questions or require additional information, please feel free to

contact me at auexecutiveescalations@paypal.com. Alternatively, if you are not

satisfied with PayPal's resolution or handling of your dispute you can continue

to proceed with this matter with the Financial Ombudsman Service:

Phone: 1300 780 808

Financial Ombudsman Service

GPO Box 3

MELBOURNE VIC 3001

Fax: (03) 9613 6399

Louise Marshall

Executive Escalations

PayPal Australia Pty Limited

And I got $50 as well..........!!!!!!!!!!

[cq_tech]

What Paypal probably didn't tell you is that you have to wait 21 days before you can use it.

[punkybird_indiebee]

Well this sucks.

I deactivated my account years ago and recently decided to start selling again. I'll be a very small volume seller, simply clearing out the years of outgrown kids clothes and the like.

The main reason I'm doing it is that we have huge medical bills and anything tha makes even a tiny dent in them is a bonus. 

I assume I'll be subjected to this as my ID is only about a month old? 

I'm already disgusted by the fact postage now attracts a fee as well, but surely there's a ton of small sellers out there who use the funds from the buyer to pay the post? I mean sheesh, we have four kids and with the huge unexpected medical costs we live week to week. 

So if I sell say $200 worth of items with 3 or 4 lots of post totalling between $30-$50, I'll be out of pocket on that post for at least 21 days? Is that how it works? Plus the fees?

Is it seriously going to COST me for the next 3+ weeks if I list now? I knew ebay had gone downhill big time but this is ridiculous.

[cinema-arts]

as far as I can tell, only if you are sending overseas.

[thecatspjs]

Good outcome Blackeye.

Great thread.