A GOOD BUYER TALE

[chief-50]

As sellers big or small (me),  we all from time to time,  cop the petty, petulant , precious ,pathetic or  painful, last of the big

spenders..

However, every now and then  ones faith  in basic humanity  is partly restored...

 I recently listed a box of MINI MOKE ( got a proper car & Harley as well ) car parts, for somthing to do ,  which were excess to

requirements...$25 SP & BIN $55 .

Bundle included a couple of NEW parts which alone had a  worth in excess of $100. Clearly stated "Pick Up Only...No Exceptions"

Within a couple of hours the BIN price was accepted .

Sent the Invoice which specified "local Pick  up" and I asked for a guide to when pick up could be arranged etc

'

A couple of potential  problems then manifested themselves.... I noticed the buyer's address( S/W QLD) was a 2000klm

round trip from my residence  ...the pro-forma  Invoice apparrently says in Big BLACK letters " PAY NOW" and he did...

via Paypal!

So the "cash on pick  up  " scenario went through to the keeper , and he lives out in the never, never  ....I'm thinking 

this is not going to end well...should have just gone to the tip !

I sent a couple of Emails to clarify  with address and PH no....he apologised for paying by PP...said a "mistake

and would  pick up in a few days ( Sunday /Yesterday) . I replied confirming address etc and as an aside ,suggested he'd done

well, as there was over $100 worth of new parts there.

He  turns up late Sunday evening and the first thing he does , before even looking in the box,  is whip out his wallet

and say  "DO YOU WANT SOME MORE MONEY FOR THEM" . I was of course,  only too pleased to decline his offer 

and send him,  parts in  hand ,  on his way  ,back to the outback .

So, boring story  ,but worth the telling....trust I haven't  put the mocker on myself and get unanticipated feedback  !

[chief-50]

Well , thanks to all the very nice members who took the time to read my post and to  add their piece of good news storys...

especially the big sellers and posters who probably have better things to do !

[cmcoins2000]

Good morning,

One of the very best was an elderly gentleman who bid in excess of $80 for a 1918 UK Penny pendant.

Of course I was astonished - over the top for the item.

Sent it off and received a letter in mail a while later.

This gentleman thanked me for giving him - after all these years - closure - still tear up when remembering

Was worth a full refund to add to the closure.

Not sure a lot of us understand what 1914 - 1918 cost those men.

[i-love-my-sheep]

I had another good buyer experience today. A buyer messaged me and asked me whether I would consider ending an item early for her. Normally I wouldn't, but this item had been relisted I don't know how many times (40+), with zero interest, so I jumped at the chance. I said to put a bid on it and I'd end it for her when I got home from work, which I did.

She asked me if I would post it express. I asked her where she lived. Turns out she lives in the next town and her husband is coming to town tomorrow, so I am meeting him to complete the sale. If I got thanked once, I got thanked 20 times!!! I don't think I've ever had such a grateful buyer! Hopefully she will thank me again with good feedback and a 5 star DSR. If her feedback for others is anything to go by, I think I'll get good feedback.

[ridyruki]

most of my buyers are  very nice & all ways give great feedback  .as im fairly new to ebay its mostly been positive even when ive made mistakes.This forum has also been very helpful ---love the links to free listings ---all the advice is great too--if you treat people kindly it comes around again i feel....Had a lady not pay for a few weeks but didnt stress then found out she had a very bad family emergency  [not a fake excuse] all worked out in the end hope her son is well now....

[i-love-my-sheep]

I had another exceptional buyer experience today. I had a major oooops. As I was getting ready to package his item up, I knocked it off the table onto the slate floor and it broke in half. I could have cried, especially as I normally do my packing on the loungeroom floor on the carpet. I imagined getting a (well deserved) negative, not to mention abuse of some kind. I prepared myself for the worst possible outcome.

I sent him a message explaining what had happened, sent him an immediate refund and also issued a cancellation request. I even went so far as to say that I would completely understand if he left me bad feedback. Then I headed off for work. I checked my phone at dinner time and there was a lovely message from him, thanking me for being honest, thanked me for the refund and he had accepted the cancellation. He also said he wouldn't dream of leaving me bad feedback, but wasn't sure what feedback he should leave (he was a low feedback buyer). 

I sent him a message when I got home, thanking him profusely for his understanding and his acceptance of the cancellation request. I also told him it wasn't necessary to leave any feedback, but if he wanted me to leave him some to increase his feedback score, I'd be more than happy to.

I had prepared myself for the worst and got the best possible scenario! It seems that honesty is the best policy!

[chief-50]

Good for ewe,  sheep shepherd lady ! 

Best ever...great to have a win like that .