A Victim of my own Success :(

[sydney-diecast-kingdom]

Normally I have only a few hundred dollars at most in my PayPal account. Every time it starts to build up I see something I need (err... want) and the amount drops back down again.

Recently I have bought very little but sold quite a bit and as a result for the first time my PayPal balance exceded $1,000.

I then received a (legitimate) notification from PayPal informing me that I needed to upgrade my information. Until such time as I did I would be restricted on PayPal to only adding or receiving money but couldn't pay for anything until this process was complete.

After being on hold for 6 years I finally got through to PayPal and found I needed to email them photo ID to continue using them. The American operator explained that once you reach the $1,000 mark this triggers this advanced information upgrade. Unfortunately this takes 3-5 business days to be approved and cleared.

Meanwhile back at the ranch....

eBay tried to take their monthly payment from PayPal and couldn't because PayPal has temporarily suspended outgoing payments.

Now I have received notification from eBay saying that because I no longer have a legitimate PayPal set-up they have removed the PayPal logo from all 200 plus listings. Only problem is every listing I have says PayPal only. 😞 

I tried to end all 200+ listings until this is resolved but they can only be ended individually. Arrrgh! 😄

I think I might have to activate one of those SELLER IS AWAY thingies.

Very frustrating. 

[thecatspjs]

Ya poor thing.

My paypal account was restricted, with no withdrawals allowable, a couple of years ago when I clicked a link on the Power Sellers board, to check out information regarding the better paypal rate for businesses.

Took 9 days to sort out, as I had recently changed address, and had little of the acceptable utility etc residence documentation as you can only use your drivers licence for proof of identity and need seperate documents to verify address.

In the end, I had to do the Australian Post ID verification process, however it took some time to even understand this was even an option

I filed a complaint with the FIO, advised paypal of this, and soon after my account was restored.

My advice is to do everything that is asked of you to restore your account.  Hopefully your account restoration will go smoothly.

[sydney-diecast-kingdom]

"as you can only use your drivers licence for proof of identity and need seperate documents to verify address"

D'oh! 😞

A drivers licence was used for both. Guess we might have to re-do that. Thanks for the heads up. 

[thecatspjs · Accepted solution]

I'll sift through the emails - to see if I can find the wording of what they wanted from me.

That being said, I was not restricted from receiving payments, so did not have the issue that you are confronted with.

Edited - Lol found it straight up

Thank you for your response to our request.  However, we were unable to lift the limitation - as we did not receive all the necessary documentation.  Please see below.

We have received:

*A valid driver's licence

In order to complete the review process, please submit the following items:

*  The Certificate of Business Name Registration or Record of Registration for Business Name for xxxxxx. This must contain any/all registered trade names and be issued by the appropriate State/Territory government entity/agency.

*  One document for Proof of Residential Address

**Acceptable documents for Proof of Residential Address:

   -Driver's Licence

   -Council rates (issued within the last 3 months)

   -Utility bills i.e. water, electricity, gas, or landline phone bills (issued within the last 3 months)

   -Tax assessment from the Australian Taxation Office (issued within the last 12 months)

   -Notice from Centrelink (issued within the last 12 months and shows financial benefits being paid to the account holder)

****A driver's licence can only be used once, either to verify the name and DOB or the residential address. It cannot be used to verify both.****

Please ensure that the documentation you provide is valid and legible.

Scanned documents should be in colour (if possible) and in their original size. We will use these documents to validate the data we have on file for you.

[sydney-diecast-kingdom]

Cheers, thanks for that.

I'm not restricted by PayPal from receiving payments either BUT eBay has prevented me from using PayPal. 😞 

[dylan11235813]

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@thecatspjs wrote:

Ya poor thing.

My paypal account was restricted, with no withdrawals allowable, a couple of years ago when I clicked a link on the Power Sellers board, to check out information regarding the better paypal rate for businesses.

Took 9 days to sort out, as I had recently changed address, and had little of the acceptable utility etc residence documentation as you can only use your drivers licence for proof of identity and need seperate documents to verify address.

In the end, I had to do the Australian Post ID verification process, however it took some time to even understand this was even an option

I filed a complaint with the FIO, advised paypal of this, and soon after my account was restored.

My advice is to do everything that is asked of you to restore your account.  Hopefully your account restoration will go smoothly.

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haha. I got the same thing as well. I thought what the hell is this. I contacted them and argued for a while and in the end I didn't need anything. Full upgrade.

[thecatspjs]

Gawd ....

Maybe try and hook up a credit card for your eBay payments.  That shouldn't affect your listings.

[sydney-diecast-kingdom]

****A driver's licence can only be used once, either to verify the name and DOB or the residential address. It cannot be used to verify both.****

There it is right there. Ouch! 😞

Thanks for that.

[dylan11235813]

Just to make things worse, I have never had to supply any of that. Bank number (CC and Acoount) and ABN, that's it. Does that mean if I rack up heaps of debts it's not my fault. I have taken part in the paypal business loans as well, 3 times.

[lyndal1838]

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@digital*ghost wrote:

For others, it happens once $10k total has been received into the account, regardless of balances.

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It is not only sellers who get caught out.....buyers have to identify themselves once $10,000 has gone through the account.

It is all to do with Australia's money laundering laws and $10,000 seems to be the magic number.

[phorum_junkie*]

I had had a Paypal account since it was first availale in Aus and it was only when I transferred $1,000 to my UK bank account that the verification was required. Nothing was frozen and I provided the two pieces of evidence needed within a couple of days and was sent a mesage to say all was good almost straight away.

I have had my UK Paypal account even longer, before t was even called Paypal, and have never been asked to verify that so I suspect it is something to do with with Australian financial law.