Abusive buyer misuse of returns - unbelievable distress as a seller

[jewelry_secrets]

Recently I asked ebay to help me because a buyer chopped the back off a platinum diamond ruby and sapphire pin to wear as a pendant - the wrote in messages they did this

Then...next day they started a return stating it was broken or damaged

i had documentation from an independant appraiser it was in good condition from an independent party I was never asked to provide this document..

I accepted the return

I reached out to ebay because this item was damaged...and changed....I don't know how to cover these losses as a seller there is no shop on the planet that allows buyers to alter items then forces sellers to accept back an item that may never be sold again and/or is damaged

By reaching out and asking for help I have now been told I will not get my final value fee credit back...I am being charged for asking for help

I NEVER ESCALATED THIS TO A CLAIM I JUST ASKED FOR HELP UNDER DURESS

I tried to discuss with the high value team but feel I have no rights

I feel frightened to start this conversation on ebay  and feel I will be persecuted further for it but I am terribly distressed at the treatment I have had

[papermoon.lady]

I was thinking the same yesterday (and today too), Dom. 

[papermoon.lady]

It was actually active a few hours ago, and very good. Not sure what happened. I suspect that buyer left feedback?

[domino-710]

No - feedback would not have caused the great escape.

LOL - when I took note of all the references to scam - it changed. 

[papermoon.lady]

It seems to be active again. Maybe it was just a Friday glitch?

[papermoon.lady]

Apart from the problem with Australia Post, scammers could see their golden opportunity in her listings. They find an excuse to return the item and they return a cheap fake... Yes, the OP could take further action if this occurs, but I don't think that eBay is he best place to sell such items. 

[domino-710]

Yep - back again. LOL

[davewil1964]

You might try addressing the comment to the alleged offender, then.

You called my comment toxic, in that you replied to MY post.

[gutterpunkz05]

Well this is interesting,  an item the OP has listed on ebay for  $9200,   is for sale online from a sydney retailer (Quite possibly the OP)  for  $4400.00

Ah well!!  I suppose if you think ripping off ebay buyers is OK, then it is going to come back and bite you sometime.

[papermoon.lady]

I just had a thought, and I really hope this is not the case, but it is possible that the buyer had a pendant with a damaged stone, and that they invented the story that they removed the pin and the stone is damaged just to send back their pendant. I really hope this is not true, but anything is possible, so the OP should really watch out when she receives the item back.

[colic2bullsgirlore]

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@gutterpunkz05 wrote:

Well this is interesting,  an item the OP has listed on ebay for  $9200,   is for sale online from a sydney retailer (Quite possibly the OP)  for  $4400.00

Ah well!!  I suppose if you think ripping off ebay buyers is OK, then it is going to come back and bite you sometime.

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dropshipping at its finest?

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