on โ25-11-2012 01:57 PM
One of my listings is a local pick up only which i do not want paypal on this item. I want to be paid cash at pick up which i have stated in the listing.
Why do I have to have paypal on this listing? If i sell this item and it is paid paypal and they do pick up - how do i cover myself for an item not received dispute.
Thankyou for any help.
on โ25-11-2012 03:55 PM
Lyndal in that situation would a letter from the buyer saying they picked it up be adequate.
on โ25-11-2012 03:56 PM
seeing as the credit card could be used without the cardholder's permission then a chargeback would be possible. I remember the thread about the boat and seller insisting on PayPal payment. I remember the point being made to that seller that by accepting PayPal for the sale he was leaving himself open to a chargeback some time later.
on โ25-11-2012 04:03 PM
No seller protection means that if you fight a credit card chargeback and lose, there's no way PayPal will foot the bill for you.
But there's still the possibility to fight one and win. You would need appropriate evidence, of course, something that proves to the bank's satisfaction that the item was picked up and/or by the account holder, depending on the nature of the chargeback.
Personally, like everyone else, I think it's much better to try and avoid the possibility of a chargeback on a pick-up item all together, but if it is unavoidable a) the buyer may not be a scammer, and b) if they are, they may not be successful if you are diligent about what you do.
on โ25-11-2012 04:04 PM
If person does fraudulent chargeback then it is a police matter. If somebody would insist on PP payment for pick up item, I would print out invoice and ask the buyer to sign on pick up, and then walk out with them and take the car rego while they are looking. That would not help with PP but that would be enough for police, somehow I doubt that many people would try to make false claims on relatively cheap items.
on โ25-11-2012 04:08 PM
Lyndal in that situation would a letter from the buyer saying they picked it up be adequate.
the chargeback could still be made as a chargeback is not a PayPal intervention, it is a Bank intervention. A letter from the buyer might help in showing pickup by the buyer, but the chargeback is about unauthorised use of a card and would still continue. Could be messy.
Most likely situation is that the buyer and seller meet eachother for the first time at pickup. How would the seller know that the person picking up the item IS the actual person who is shown as the buyer on the eBay transaction. What if the 'buyer' gets a mate to impersonate him/her and write out a letter indicating pickup and sign a signature that the seller thinks is the buyer's. When the chargeback is initiated two months later the letter wouldn't mean a thing! A seller could ask a buyer to provide photo ID like a driver licence . . . . but all this mess could be avoided by insisting on cash on pickup after inspecting!
Everyone should stop thinking about PayPal when pickup is involved and chargebacks are impossible!
on โ25-11-2012 04:35 PM
So pretty much if my item sells and they do pay by paypal, i jst refuse very politely with an explanation and say cash after inspection. ๐ Sounds easy.
If by chance they refuse this. Just cancel and relist.
on โ25-11-2012 04:49 PM
In all the years I have been selling on ebay I have never had a buyer use Paypal for a pick up item.
There is a way round it if it is an expensive item.
You list it with postage but choose the freight option.
You don't include pay on pick up in the postage field.
In the payments section you offer Paypal and cash on pick up.
If the seller then wants to use Paypal you get a quote from Pack & send for their most expensive service and include that in the invoice.
They then only have the option to pay with delivery at a very high cost or they can come and pay cash on pick up.
on โ26-11-2012 02:16 PM
the chargeback could still be made as a chargeback is not a PayPal intervention, it is a Bank intervention. A letter from the buyer might help in showing pickup by the buyer, but the chargeback is about unauthorised use of a card and would still continue. Could be messy.
A chargeback does not have to be only for unauthorised use of a card.
It can be for any valid reason whereby the card owner is dissatisfied with the transaction....non receipt, not as described etc....basically for any of the reasons that you could make a paypal claim but paypal denies the claim.
You are also bound by most/many of the paypal conditions. For example, you would have to return Not as Described items at your own cost, by trackable means...and get a signed statement that it has been received. It is not an alternative to a paypal dispute as it will actually cost your more.
on โ26-11-2012 02:57 PM
So pretty much if my item sells and they do pay by paypal, i jst refuse very politely with an explanation and say cash after inspection. ๐ Sounds easy.
If by chance they refuse this. Just cancel and relist.
no not quite that simple, a seller cannot just cancel and relist. you'd have to get the buyer to agree to a cancellation if you wanted your fvf back from ebay.
on โ26-11-2012 04:00 PM
Yes Lyndal, you are right. My response was made in the context of this thread and the post I was commenting on i.e. use of PayPal funding the payment . . . . and the buyer providing a letter stating they had picked up.
The non-receipt issue . . . . . . Main message I think everyone should take is Cash on pickup after inspection is the best option for pickup items . . . and forget about PayPal for pickup items.