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Refund question

I've have agreed to refund a buyer for an item I sold. Question is, should I refund him before the item is sent back or should I want until the item is shipped back to me?

a couple of questions about seller fees

1. I closed my basic store before the deadline, and as expected got a partial refund of the monthly fee, which shows as a credit in my eBay account but is not in my Paypal account. Why didn't they put this into my Paypal account (they were happy to t...

Warning: Phishing Email from "Better Business Bureau"

The last couple of days I've received a record number of the usual PayPal scam emails, but today I got one claiming to be from the Better Business Bureau, which looked very professional and I could have almost thought it was legitimate if it wasn't f...

Quick way of finding out how much money I've made?

Hi, (As a seller with 30 free listings per month).... Am I able to find the total amount that I've actually made here on eBay? When I go the to the accounts section, it only shows the fees I've paid each month but not the amount I've made. Yep, I can...

No Local Pickup on Turbolister

Every time I try to list an item for local pickup (i.e., no shipping) on Turbolister, when I try to upload the listing, I get an error message "valid shipping method must be used". So how am I supposed to list an item using Turbo Lister that is for l...

User avatar by • Community Member
  • 249 Views
  • 5 replies
  • 0 Helpful

Help Please: pick up item buyer wants post

hi everyone i need some advice please. i recently sold a picture frame as pick up. the buyer won the auction for 99c and only after winning he messaged me asking for postage. i have notified him that i could not get to a post office but i did try but...

User avatar by • Not applicable
  • 218 Views
  • 3 replies
  • 0 Helpful

New Postage Rates - watch it!!

Just a word to the wise. Aust. Post has increased its international postage rates today and the Ebay postage calculator is still showing the old rate. I've just sold an item at old postage rate of $17.25. It will now cost me $28.90 to post at today's...

Paypal hour glass

Does someone know how long it takes Pay Pal to bounce a payment back to a buyer. My OH has just sold an item using an old template he had in the system, as we have changed our e-mail address he updated it and double checked he had updated it on the t...

User avatar by • Community Member
  • 170 Views
  • 4 replies
  • 0 Helpful

Johor Bahru, Malaysia - DO NOT POST

A team of professional thieves are one again working out the Telstra building in Johor Bahru, Malaysia. They are purchasing from Australian eBay stores using stolen credit cards. Heads up Sellers. This gang have shop-lifted from a number of us over t...

Help Please!

Hi everyone, I sold this BNWT purse at BIN price. The buyer contacted me 15 days later after received purse, saying there were damages on the purse. I told her if she could post the item back to me. I can either exchange or refund. She wanted an exch...

Click-and-Send users...

Just a quick question for those using Click-and-Send, if you have a moment to measure something for me... When you print your labels (2-per-page), what is the positioning of your labels? For example: On my HP laser printer, the first label starts 10m...

Turbolister problem

I was just trying to do an update on Turbolister and got this error message: What does that error message mean?

Need help with unhappy buyer

Hi, I recently sold an item of clothing that was BNWT. The buyer just contacted me and advised that they were not happy with the quality of the item as there appeared to be cracks on the print that was on the front. I did not notice any cracks/defect...

User avatar by • Community Member
  • 269 Views
  • 3 replies
  • 0 Helpful

I can't open a store

Pleae help! I'm trying to open a store but it keeps coming up with the error: The requirements to open a store have not been met. Please register for an eBay seller account - opens in a new window or tab with a credit card on file. I'm already logged...

User avatar by • Community Member
  • 425 Views
  • 4 replies
  • 0 Helpful

Item not received case opened on the same day as purchase?

Hello to Everyone Long time reader first time poster! Just wanted to get some opinions on a transaction that is currently still active. Customer X Purchased a product from us on Thursday afternoon - Under $90 this customer lives in Melbourne and we o...

User avatar by • Community Member
  • 652 Views
  • 18 replies
  • 0 Helpful
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