Anyone had a buyer who won't abide by the Ebay rules stating that "best offers do include postage".

[jokstrapp]

Buyer won't pay postage even though Ebay state in bold letters that best offers do not include postage. Ebay did not comment but side stepped the issue and sent his complaint directly to PayPal who promptly held the money from my account without comment. Another case of Big Brother Ebay abandening sellers in favour of buyers. I relisted the item deleted the 'paid' symbol from the transaction, and will not trade with this buyer at all.

[i-love-my-sheep]

How could they refuse to pay postage? Was it not included in the invoice? Even if someone pays straight away without waiting for an invoice, the postage should be included. If you didn't have postage included, then you have to wear it. You can't make someone pay it afterwards if it wasn't included in the purchase.

If you haven't received the payment, open a case against them and then add them to your blocked list. 

[curraone]

most of your items show FREE POSTAGE - did the sold item have a postage cost?

[i-love-my-sheep]

The only sold item that has postage listed from this ID was sold back in April. All the rest show free postage. I would be more concerned about getting another neg if I was the OP, to go with their currently dreadful feedback which is at 95.8%. The only sold listing showing at the moment for June was a backpack that was listed as free postage. Could the postage cost for the seller have been more than what the backpack sold for and now he wants to buyer to cough up? 

OP if the listing states free postage, you can't then make the buyer pay for postage costs, even if the postage is more than what the item sells for. If you want the buyer to pay for postage, you have to show the postage costs in the listings. Otherwise, you are only going to end up with more negatives. If you get too many more, ebay will remove your selling priviledges.

[jensmanchester-australia]

I think you have misinterpretated the message with Best Offers regarding postage.

If the item you sold with Best Offer had free postage on it then the buyer is entitled to free post - just because they have made an offer it doesn't mean you can now add a separate postage cost.

[*crikey*mate*]

I bet that's enough to get the OP's jokstrapp in a twist

[clordballz]

Guys read the Ebay terms re making an offer. It clearly states the OFFERS DO NOT INCLUDE POSTAGE.

They need to re engineer their rules to be very clear on this, and setup their program to eliminate the reference to free postage from the invoice before it goes out. Multiple item adverts are the most problematic with this issue.

[clordballz]

Read the Ebay rules on this.

[clordballz]

I'm holding fast on this one, Ebay rules have holes in them.

[tstore]

When you make an offer, the offer is the cost of the item. If postage is seperate it is offer + postage. But as your listing stated 'Free Shipping' then you are in the wrong.

Let's say you have a book on offer for $100 plus $10 postage. When a buyer puts in an offer of $50 it is offer $50 + postage ($10) = $60 total.

If the book was $100 with free postage and they put in an offer of $50 then it would be offer $50 + postage $0 = $50.

Some buyers think that they can disregard postage cost in a listing but that is not true same as in your case but in your case you had the item listed as free postage.

You are in the wrong