SENDLE WARNING THEY LOST MY $227.00 RING I SOLD NO INSURANCE THEY WON'T DO A THING
Dont use SENDLE BE WARNED for anything especially Christmas they will cause many Christmas's to be ruined.
These items can be sent at ‘owner's risk’ (not covered)
Mobile phones kitchen items Most of out daily used items
SHOULD ANYONE AT ALL USE SENDLE FOR CHRISTMAS.
IF YOU DO REMEMBER MY WARNINGS PRESENTS MAY NOT ARRIVE AND RUIN CHRISTMAS COMPLETELY.
they can easily be stolen by individual couriers/Drivers as there is more than 1 company that picks up our orders.
1 courier came here and was looking through my parcels as Sendle has many different drivers/companies to go through our items and thieve them as they know whats what.
This means that you can send them with us if you want to, but they are (not covered) by Sendle's cover policy.
We strongly advise that you arrange your own cover for loss or damage.
What can’t I Send?
ALMOST EVERYTHING OVER $20.00
I HAVE HAD PARCELS ON MY DOOR STEP FOR 5 DAYS they are useless! now I have to cancel sales. refund buyers. better doing this so SENDLE doesn't ruin my ebay selling and RATING!
if you have never had issues you are guaranteed to having them
this Mob is So bad I will not use them only tell the hidden truth of their Corruption.,
Who in their right mind would use them if they ever looked at this list.
We don't look at the list of non covered items. as you'd think any sort of courier like Aust Post is safe to use. SENDLE lose our Items or a driver thieves them knowing very well most items are not covered.
never have I wanted to use Aust post but in future will. and I will keep on warning others of SENDLE
This article will help you understand what kind of things you can’t send with Sendle, covering prohibited goods, dangerous goods, owner's risk and the right of refusal for both domestic and international parcels.
Owner’s risk
These items can be sent at ‘owner's risk’. This means that you can send them with us if you want to, but they are not covered by Sendle's cover policy. We strongly advise that you arrange your own cover for loss or damage.
Second-hand car parts Perishables (e.g. fresh fruit and vegetables, meat or frozen goods) Flowers or plants Cash or other negotiable instruments (e.g. tickets) Irreplaceable items, legal documents or other valuables Fine art Personal effects Jewellery, gems, trinkets or personal ornaments like rings, necklaces, trinkets or other items containing jewels or precious metals Small quantities of lithium-ion batteries and brand new electronic devices with built-in batteries, or similar
Prohibited goods
Hand sanitisers For domestic: Anything that weighs more than 25kg, length of more than 1.8 metres or volume exceeding 100L For international: anything that weighs more than 20kg or dimensions that exceed 150cm, with no side longer than 105cm.
(For parcels under 1.5kg, dimensions cannot exceed 90cm or any side longer than 60cm.) Check out more info on sizes Any items that are illegally procured Any items to be used for illegal purposes Live animals or other living goods Cigarettes or tobacco products Firearms/weapons (Including dummy, non-firing or museum replicas) Airbags E-cigarettes and any of their components (vaping products) Marijuana (both medical and recreational), CBD, or hemp Narcotics and controlled substances legally obtained Firearms (guns) and weapons (Including dummy, non-firing, or museum replicas) Ammunition Knives/sharp instruments Dangerous goods Shipments that may cause damage or delay to equipment, personnel, or other shipments Animal remains Animal products, non-domesticated Human remains, fetal remains, human body parts, human embryos, or components thereof Counterfeit goods Furs Ivory Medicine and prescription drugs Shark fins If sending domestic parcels to WA: All organic and garden products are prohibited (eg plants, seeds, cut flowers, honey, compost, fruit and vegetables) If sending parcels with our Express service: We can't ship alcohol with our Express service, because of the mode of transport used (this is because it may include air travel).
Dangerous goods
Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:
Explode Asphyxiate Burn Poison Eat skin or metals Pollute the environment Become unstable with other products
This includes (but is not limited to):
Toxic gasses or substances Explosive goods Goods which are or may become dangerous (including radioactive materials) or spontaneously combust Organic peroxide Infectious substances Corrosive substances Flammable liquids or solids Any other goods which may become liable to damage any person or property whatsoever Dangerous goods (which may include general health and beauty products, such as aerosol-based products like hairspray, tanning spray, shaving cream and deodorant, aftershave and mouthwash containing alcohol, nail polish and nail polish remover with acetone, alcohol-based perfumes, rubbing alcohol or hand sanitisers) Toys without a CE marking, registered trademark, accompanying user instructions and labelling with the country of origin and warning labels (for example: age recommendation/loose parts)
Batteries
We know how common battery-powered, electronic devices are so it can be tricky to navigate what’s OK to send with us (and what’s not). There are a lot of technical terms involved, but hopefully this section helps clear up any confusion!
These devices with built-in batteries are acceptable:
You can send small quantities of brand new electronic devices with built-in batteries that cannot be removed or replaced by the user. Remote control (RC) toys, drones, mobile phones, laptop computers and handheld power tools (ie: small quantities of brand new electronic devices with built-in batteries that can’t be removed or replaced by the user). You may also send tested, proven non-spillable batteries in proper packaging. That’s because these types of batteries are allowed to be shipped as non-hazardous items under international rules (as they will not leak from a cracked case at high-temps). Batteries and packaging may also be marked “NON-SPILLABLE” or “NON-SPILLABLE BATTERY”
These devices are NOT acceptable (even though they have in-built batteries):
Automotive (car) battery Electric wheelchair battery Fuel cell-based portable backup power supply Electric vehicle battery Spare dry-cell batteries (large quantities) Samsung Galaxy Note 7 phones Old mobile phones (to be recycled)
Dry-cell batteries are NOT acceptable:
Common dry-cell batteries (for example: AA, C, D) might not be regulated as hazardous materials, but all batteries can cause fires from a short circuit if terminals are not protected.
These ones cannot be sent with Sendle:
Lithium metal battery (rechargeable) Spare dry-cell batteries (large quantities) Sodium batteries
Lithium-ion batteries are NOT acceptable for international parcels:
Lithium-ion batteries are subject to special regulations and are found in common items like mobile phones, watches, flashlights, and laptop computers.
At this stage, Sendle doesn't accept lithium-ion batteries for international orders (whether they're built-in or not). This is because the Civil Aviation Safety Authority does not permit the transport of lithium-ion batteries via air.
They can cause fires if dropped, crushed or short-circuited, which is why these can’t be sent with Sendle internationally:
Lithium-ion lithium cobalt oxide Lithium-ion manganese oxide battery Lithium polymer battery Lithium iron phosphate battery Lithium-sulfur battery Lithium-titanate battery
However, small quantities of lithium-ion batteries can be sent domestically, because parcels are transported by road (just make sure they have a safety data sheet and the parcel should be properly labelled with battery caution):
Battery caution.png
Lead-acid batteries are NOT acceptable:
These batteries contain highly corrosive acid and can cause fires from short circuits, so don’t send them with us:
Deep cycle battery Valve regulated lead acid (VRLA) battery Absorbent Glass Mat (AGM) battery Gel battery
Battery components are NOT acceptable:
Battery fluid Battery acid Battery water
Not sure about your item?
Download our guide to see the full list of prohibited and restricted items. We've included all of the specifics in there so that you can be confident you're up to date with what you can and can't send with Sendle.
Prohibited and Restricted Items List 2024
Dangerous goods declaration
To be able to send a parcel with Sendle, we need an agreement from you to never send dangerous goods with us. You’ll be prompted to make this declaration the first time you use Sendle (covering the lifetime of our relationship).
International deliveries
For international deliveries, you need to assign the parcel a HS code. If the code you select refers to a prohibited or restricted item, you'll get an error message – and this means you won't be able to use Sendle for that parcel.
Right of refusal
We are entitled to refuse to accept for carriage any of the goods listed above.
Important information
When you use the Sendle service, you provide us with a warranty that your parcel does not include any prohibited or dangerous goods. Goods of this nature will not be covered, and cannot be transported by our couriers.
If you send a parcel that contains any of these goods, it means you’ve breached the terms of your warranty given to Sendle, and caused Sendle to breach its cover policy and courier terms.
If that’s the case, Sendle’s delivery partners have the right to dispose of any parcel deemed to contain prohibited or dangerous goods.
In these circumstances, you will be fully responsible for any adverse consequences that arise from you sending the goods, including loss or damages. You may be liable to Sendle for all damages, injuries, and claims that arise from your sending prohibited goods. Sendle may also choose to disable your account.
Sendle has the right to refuse to accept for carriage any prohibited or dangerous goods or to refuse to pick up a parcel if we reasonably suspect that it may include any prohibited or dangerous goods. Sendle will not be liable for parcels where we refuse to collect it under this clause.
