Are buyers becoming too picky?

[silly_wallaby]

Forgive this long post. I'm a bit upset tonight. Maybe I've just been having a bad run of luck, but I've noticed a lot of my buyers have become unreasonably picky.

I mostly sell second-hand clothing and all my stuff is in excellent condition...or great condition with a bit of pilling or wear (that I mention in the listing, of course). I would never sell anything that I wouldn't be happy to receive myself. But lately, there have been a lot of buyers who seem to buy my items expecting them to be in brand new condition. 

 I haven't changed how I list or changed the quality of my items, so why have these buyers suddenly come out of the woodwork? I'm getting tired of constantly apologizing and refunding people who are disappointed that the items aren't in brand new or as-new condition, or they complain because something is starting to pill or because something has a mark on it (even though I mention these  things in the listing).

Don't even get me started on people who leave negative feedback without contacting me. I recently received a negative because a buyer was upset that the dress I sent them was black instead of dark purple...even though the picture and description made it clear that the dress was black.

Do people just not read listing descriptions anymore???

It's just so frustrating. I'm starting to get a bit disillusioned with ebay. My sales haven't been great this year, so it's disheartening to receive so many complaints in such a short amount of time. I can't help but wonder if the influx of international sellers who sell clothing brand-new-with-tags have given buyers unreasonable expectations when it comes to buying clothing on ebay. 😞

[lyndal1838]

You are on the Australian boards.  Log out of ebay.au and back into ebay.com

This thread is more than 2 years old and no-one has needed to resurrect it in all this time.

The neg you are talking about is not on this account so it appears that it is not the first time you have mis-described an item.  It is better to over state the faults than risk a bad feedback.

[imastawka]

LOL.    The burn mark was mentioned in feedback but they still got a green dot!

And they're complaining?

[lyndal1838]

Some people just have to have a whinge about something/anything.

[chameleon54]

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@silly_wallaby wrote:

Forgive this long post. I'm a bit upset tonight. Maybe I've just been having a bad run of luck, but I've noticed a lot of my buyers have become unreasonably picky.

I mostly sell second-hand clothing and all my stuff is in excellent condition...or great condition with a bit of pilling or wear (that I mention in the listing, of course). I would never sell anything that I wouldn't be happy to receive myself. But lately, there have been a lot of buyers who seem to buy my items expecting them to be in brand new condition. 

 I haven't changed how I list or changed the quality of my items, so why have these buyers suddenly come out of the woodwork? I'm getting tired of constantly apologizing and refunding people who are disappointed that the items aren't in brand new or as-new condition, or they complain because something is starting to pill or because something has a mark on it (even though I mention these  things in the listing).

Don't even get me started on people who leave negative feedback without contacting me. I recently received a negative because a buyer was upset that the dress I sent them was black instead of dark purple...even though the picture and description made it clear that the dress was black.

Do people just not read listing descriptions anymore???

It's just so frustrating. I'm starting to get a bit disillusioned with ebay. My sales haven't been great this year, so it's disheartening to receive so many complaints in such a short amount of time. I can't help but wonder if the influx of international sellers who sell clothing brand-new-with-tags have given buyers unreasonable expectations when it comes to buying clothing on ebay. 😞

---

Yesterday I had three things fall off of my Mazda BT50 ute. First the front chrome strip from the bonnet flew off at 100 Kmh., crashing over the windscreen and into several pieces. Next the drivers power operated window locked in the open position and would not wind up. I had a 250 km drive ahead in the dark and YES IT WAS RAINING.    .   I went to turn the heater on so that at least I would be warm and wet. THE B!00DY HEATER KNOB FELL OFF IN MY HAND............

It was a bit upsetting, but I could at least smile about the ridicuolousness of it all. ( is that a real word ? )    

[lyndal1838]

So does that mean that you will never buy another Mazda BT50 ute chameleon?

[*tippy*toes*]

He'll probably start a change.org petition asking for them to be banned! No, hang on, that only happens if a child gets injured. Silly me!

[foxtrotharry]

Hi,

Just become ebay seller. I haven't sold clothes. But I sympathise entirely with you. Have found buyers picky, thats the perfect word for it.  They seem to think it's their absolute right to get an amazing deal. And when something isn't up

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@silly_wallaby wrote:

Forgive this long post. I'm a bit upset tonight. Maybe I've just been having a bad run of luck, but I've noticed a lot of my buyers have become unreasonably picky.

I mostly sell second-hand clothing and all my stuff is in excellent condition...or great condition with a bit of pilling or wear (that I mention in the listing, of course). I would never sell anything that I wouldn't be happy to receive myself. But lately, there have been a lot of buyers who seem to buy my items expecting them to be in brand new condition. 

 I haven't changed how I list or changed the quality of my items, so why have these buyers suddenly come out of the woodwork? I'm getting tired of constantly apologizing and refunding people who are disappointed that the items aren't in brand new or as-new condition, or they complain because something is starting to pill or because something has a mark on it (even though I mention these  things in the listing).

Don't even get me started on people who leave negative feedback without contacting me. I recently received a negative because a buyer was upset that the dress I sent them was black instead of dark purple...even though the picture and description made it clear that the dress was black.

Do people just not read listing descriptions anymore???

It's just so frustrating. I'm starting to get a bit disillusioned with ebay. My sales haven't been great this year, so it's disheartening to receive so many complaints in such a short amount of time. I can't help but wonder if the influx of international sellers who sell clothing brand-new-with-tags have given buyers unreasonable expectations when it comes to buying clothing on ebay. 😞

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to scatch, rip you up and stalk off.

[davewil1964]

I doubt the OP will be back after over 2 and a half YEARS. And the issues then were certainly different to the issues now.

If you're going to resurrect dead threads at least try to offer something useful/relevant

[*tippy*toes*]

                                                          Dead thread!