Australia Post to begin charging for holding undelivered parcels from 1 August

[kopi.tea]

Are they out of their minds!?

What will they think of next? 😞

http://www.news.com.au/finance/business/australia-post-to-begin-charging-for-holding-undelivered-par...

[k1ooo-slr-sales]

latest news regarding this idea of charging a fee for holding parcels:

https://auspost.newsroom.com.au/Content/Home/02-Home/Article/Media-statement-no-change-to-parcel-hol...

Media statement – no change to parcel holding arrangements

6th June 2016

After listening to customer feedback, Australia Post will maintain its existing arrangements for holding parcels.

Parcels will still be held for 10 days, free of charge, before being returned to sender.

We had previously sought customer feedback about holding parcels for up to 30 days in return for a small fee. From the outset, we advised that if customers didn't want us to make the changes we wouldn't proceed.

Our customers are at the core of what do, and we will continue to explore a range of new initiatives to provide them with greater choice and convenience.

[davewil1964]

So much for THAT money gouge disguised as customer service.

I wonder what will be their next brilliant idea?

[*tippy*toes*]

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@davewil1964 wrote:

So much for THAT money gouge disguised as customer service.

I wonder what will be their next brilliant idea?

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Postage price increase?

[davewil1964]

And oldie, but a constant.

I doubt they will get approval to increase letters for a while, and if they up parcels too much their competition will slaughter them.

Maybe that's the rationale behind Click&Collect.

[justkidzbiz]

Ah ok so AP want to charge when a parcel isn't collected within 5 days. A bit tough when the postie doesn't bother to leave a red card!

But on the flip side, I might start charging AP a fee for every day they are late delivering my parcels!

[dell1312]

In reply to your question?."what will they think of next?" I will tell you...

Four weeks ago i sold and posted an item "free post" and added signature on delivery for added security.($14.05 )

Three weeks later, I received an email from the buyer saying he had not received his item. 

When I checked tracking, it had been returned to my local post office.

The upshot of it is this... I was charged the return cost and then to repost. $28.10

Total cost including first posting was $42.15

Neither the buyer Nor I had received cards from the post office.

The buyer presumed I was slow to post, I presumed he had received his item as I had not heard otherwise.

So I think the post office has found of a new way of generating funds already.

[dell1312]

It has happened again!

i have sent an item Free Postage, with SIGNATURE ON DELIVERY for added security $10.90.

The buyer emailed 25 days later asking where his item was  and when I tracked it, found it had been returned to my local post office.

I went to the post office to see that I had addressed it correctly (I had), but before I could resend it, I had to pay the return cost $10.90 and yet another fee for forwarding again!

So again! I have paid three times for one item. Neither the buyer had received notification his item was at his post office for pickup and neither had I been notified the item was returned,

$32.70 postage for an item worth $25.

Yes....Australia post is on a real moneymaker here.....

[book-of-hezekiah]

Wow. I am so out of touch. I had no idea AP charged a return to sender fee... or is this something else because it's a SOD?

[love_of_cars]

Geezus, I feel for you buddy.  I'd be getting on the phone to your state's consumer affairs department and explaining how this has happened twice and try to get them to get money back for you.  It might spur AP into fixing this kind of thing from happening again, too.

[davewil1964]

I would simply point out to them that the item was sent to a valid address and the onus is on them to deliver it, as that is what they contracted to do, and it not your responsibility to pay for their mistakes