Australia Post to begin charging for holding undelivered parcels from 1 August

[kopi.tea]

Are they out of their minds!?

What will they think of next? 😞

http://www.news.com.au/finance/business/australia-post-to-begin-charging-for-holding-undelivered-par...

[davidc4430]

its all about the customer service with AP, never do anything to upset the customer, thats rule number 1.

oops i'm reading APs book of rules from 1965.

ok, got an updated rule book, new rule number 1,

never do anything that'll make a customer want to come back.

[enigmabear]

So.....suppose someone is lucky enough to be going away for several weeks,and they pay to get their mail held,do they ALSO then pay the EXTRA for each parcel that should happen to arrive for them while they are away?

[jellybirddesigns]

From a seller POV, I think it would encourage buyers to get to the PO as quickly as possible and therefore we can potentially avoid defects. I'm sure there are plenty sellers out there who find that a customer does not pick up an item for a week and then marks the seller down on postage time.

[mbselections00]

That is true, but once again, I'm sure we will find it is up to the sellers (not eBay or Aust. Post) to educate the buyers and until they're educated, I'm sure we will receive more defects than before !  It's always the sellers fault isn't it ?  

It will be our fault they get charged and then we'll have to contend with them wanting the item redelivered FOC when they don't pick up and pay ! 

 

[pennyforum14]

That's a very good question, I just picked up a form to have my mail held while we are overseas and asked how much it would cost, $55 for 5 weeks! That better include parcels, because my son works 7 days, long hours and can't get to the PO to collect if they card it.

[digital*ghost]

They are trying to get people to sign up for My Post accounts, which allows for a longer time frame before charges are implemented (10 days) and a max of $6 (between 15 and 30 days) instead of $9.

In some ways I understand it, because they are providing a storage service, though it's very hard not to just view it as typical AP money grubbing. 

I don't think it's all bad news for sellers, I can almost guarantee some buyers will blame the seller, because that's just what some people do... But now that AP are charging the sender for the return on non-delivered parcels, having AP hold for three times as long and charge the customer for the privilege, it could well be a welcome change for sellers who experience that frequently.   

[lyndal1838]

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@mbselections00 wrote:

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Guess that depends if they count Monday as being day 1 . . . . .

The other issue of course is does every item get carded ?  My experience tells me a big fat NO !

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StarTrack has been instructed to term the day it is carded as Day 1 so I assume the AP contrators and posties would be the same.

I have to admit I never have a problem with items being carded but I know I am on of the lucky ones.

In fact, I rarely get carded unless I have a different postie or contractor.  My regulars know I take a while to answer the door if it is an item that cannot be safe dropped.

[mbselections00]

Still sounds a bit rich to me when the PO is closer

[imastawka]

Yeah, but it's a rare day to get carded.

Someone is usually home anyway

[goodthingsforsalerobert]

I Don,t mind paying as long as AP is open longer hours