Beware scam phone calls supposedly from eBay customer support

[downeyas]

Hi everyone - I received a telephone call this morning supposedly from eBay customer support. They informed me that 1 of my orders from 3 March has been returned to eBay head Office Sydney.

I have just spent the past 2 hours going through all my sales from March and the end of February, in eBay & PayPal & my webste, but can fnd no order corresponding to what they told me was on the invoice - they couldn't give me the buyers ID and wouldn't give me the address either. They then asked me if I would give them my address so they could return the supposed items to me - I said no.

I have spoken with Customer Support on the phone and they have verified that the call was from them but it came from an agent in the 'back office' and was a courtesy call only - they said that there was no Payment Summary in with the order - not true because I send one with every order that I mail out - that they can't give me the buyers address because that is an invasion on the buyers privacy but that they can ask me for my address because I am a seller.

I was going to close all of my eBay listings and my store at the end of April anyway, but because of this, I have done that already.

Good luck to all that are staying wth eBay, may you have lots and lots of sales - Sandra - downeyas 🙂

[gewens]

If you need to contact eBay, please first visit http://ocsnext.ebay.com.au/ocs to describe the help you require. Once you have selected the area that best describes your situation, you will be provided with multiple resolution options, including a Contact Us option. The Contact Us option will give you a phone number to call to discuss your situation with an eBay representative.

[padi*0409]

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@gewens wrote:

The Contact Us option will give you a phone number to call to discuss your situation with an eBay representative.

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gewens, rarely is there an option for phoning eBay due to COVID, "message us" is generally the only option nowadays.

[talelea-7qjg1o]

I got a call today from 0272088629. Saying ebay head office in sydney. Telling me china and russia are teyin to put money on my card of $200. Then told me he will talk me threw to do something on my ph. I thought there tryin to get excess into my ph. I said sorry no thanks