Bit of a problem

[drouin4]

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

[drouin4]

No it is on its way to Samsung to hopefully see if it is infact my item.

[mydiyau]

No don't believe a word he says. In HK and lower part of China there are people specialise in exchanging re-assembled defunct apple product for fully working ones. I know they do that through apple stores, I didn't know they also do it through ebay. Feel so sorry for you, but I have had worse experiences. I am keen to add him to my blocked lists. I would suggest you call Paypal USA number and try to talk them through. Don't bother with Paypal aus.

[padi*0409]

I don't think that Paypal has a CS group in Australia, every time I've phoned them I've been put through to the US, and sometimes (from memory) to Ireland.

[mydiyau]

Paypal used to have one in Sydney but it's might be part of ebay Australia. Even though they are now separate companies I believe they share the same office or phone system.

[lyndal1838]

If you ring the paypal 1800 number it is an Australian Free Call number that is rerouted to the USA and you do not pay for it.

If you want to ring the USA direct you cannot use their Free Call number (only works for US residents) and you will have to find another number and pay the earth for the priviledge.

[mydiyau]

Use amaysim, I call overseas from my mobile for free.

[mydiyau]

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