Bit of a problem

[drouin4]

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

[pacotrading]

Ahh white spot in screen indicates tablet has been dropped or poorly packed and got damaged and has broken the inner LCD screen.

[imastawka]

I particularly like how he's selling 'as is' but will be gutting it in the next 2 weeks

[imastawka]

Awww really sorry people...........wrong thread...........my bad

[drouin4]

Well thanks for that info pacotrading, I know that I sent it in another larger box and lots of bubble wrap to protect in a medium express satchel, but I don't now how he resold it, not that it will matter to paypal though.

He sent it back to me just tossed in a small satchel nothing else.

I guess that explains why he didn't mention to paypal that he had resold overseas. His unsecure packaging.

[lyndal1838]

What is his feedback like....in particular as a seller?

Is there any indication in the feedback that he has sold an item like yours?

Or is there any sign of your item in his Sold Items lists?

If you could link the item that you sold to an item that you sold it would help your case with the FOS immensely.

[thecatspjs]

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@juliew5030202 wrote:

Well thanks for that info pacotrading, I know that I sent it in another larger box and lots of bubble wrap to protect in a medium express satchel, but I don't now how he resold it, not that it will matter to paypal though.

He sent it back to me just tossed in a small satchel nothing else.

I guess that explains why he didn't mention to paypal that he had resold overseas. His unsecure packaging.

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Did you raise this issue with paypal ?  Inadequate packaging of returned item?

Did you take photos of how the goods were returned to you ?

More evidence that could have been used in written paypal appeal. .

[drouin4]

Well when I asked him from the start why couldn't I find a sold listing of the exact same model in his store or anyone elses on ebay he said he didn't sell through ebay. When I received the item back it had different security seals on from his other online business which had been opened. His feedback states hes actually on Hong Kong not Aus. I looked up his other business (new security seals told me his business) and his items are for sale only in AU and NZ.
He had huge prices on some of his items like $5000 for similar items as mine which seems odd to me.

[drouin4]

Yes I told them that I had photos ready to send but they don't want them as the case is closed. He said he received damaged. He lied. He didn't say he resold. He won.
They just wont listen to me.

[lyndal1838]

The sky high prices usually indicate that the seller has no stock available.

They are discouraging anyone from buying until they get more stock.

It really does look like you have come to the end of the road with ebay and paypal.  All you can do now is go to the FOS.

[drouin4]

Ok, now I know why. He does buy a lot of similar items from ebay also. Wondering if they are going throught same as me, hope not.