Bit of a problem

[drouin4]

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

[clarry100]

I think at the moment I would not pass him your return address. Just sit tight and wait and see if he opens a return case against you.
As others have said above it's not your responsibility any more.
But certainly keep armed with all the evidence you have at hand.
Good luck and keep us posted with developments.

[phorum_junkie*]

Just email him and ask if he is aware that it is illegal to post anything containing a lithium battery overseas so the fact he unlawfully sent it to NZ negates any claim he may have against you and suggest he contacts Aus Post or whichever courier he used to see if they caused any damage while dealing with a non compliant package.

By the way you should not have sent it express post either, anything with a lithium battery must be sent regular parcel with a road only sticker on it.

[drouin4]

He is in the same state as me so it went by road.

He replied to me asking for the details of the NZ owner by saying he doesn't think think its relevant because it his his customer and asked for my address again.

[lyndal1838]

Keep that message where he has admitted that it is his customer.  You are not responsible for what happens to the item after it arrives at YOUR customer's destination.

[clarry100]

If he onsent it to another customer you would think he must have checked/tested it before he sent in on.

Otherwise why would he have sent a known failed unit onto another customer.

So it was either working when he sent it (and he knew that) or he did not even check it out (and that's his problem clearly).

Don't pass him your address I say. It is irrelevant to him now.

Why is he asking for your return address anyway when it should have been on the package he received from you?

[drouin4]

He sent another message saying he didn't send with AU Post.

Also asked again to send my address before he takes further action.

When I asked him if he tested it before he re-sold he said no.

First email I had from his was to ask if it was Australian Stock because he had resold to a NZ customer who claimed it was faulty, he said if Australian stock then NZ warranty would be valid. Next email he sent was that NZ warranty not valid with AU stock, then constantly asking for my address to return to me.

I don't believe it is even my item.

[lyndal1838]

Cut off all contact with him....just wait till he does a proper dispute.

He really does not have a leg to stand on.

[drouin4]

It shows it sat in the post office for nearly a week before he picked it up, I sent on 4th, it arrived on the 5th, he picked up on the 11th.

I presume he then he sends his purchases (he makes many similar purchases) back to Hong Kong in bulk.

His first message to me was on the 23rd Aug.

Don't know how he had the time to get it to Hong Kong then to NZ if it is indeed my item.

Ebay told me he made no sales of this item on ebay, I queried him on this and now he is saying he didn't sell through ebay and wont give me anymore details, all I know is he said NZ customer.

[drouin4]

Thankyou for your advise, he is really getting me upset.

[lyndal1838]

That is what he wants to do....get you so rattled that you will refund just to get rid of him.

Don't even read the messages if they are upsetting you.  Totally ignore him unless/until he opens a dispute and then you have all you should need to win the dispute.