Bullying

[blackbutterfly05]

Hi, I have been bullied by a buyer who damaged a brand new item I sent them in order to steal a part and then return the damaged item for a full refund. I reported the buyer for bullying as I was subject to this during the resolution process but am of course unaware of the outcome. Now that I have received the newly damaged item back I would like ebay to instigate an investigation however they have told me I must continue to interact with my bully. Has anyone else had this experience? So far I have refused as I believe this to be so very wrong but can't seem to find any information about other peoples' experiences in these circumstances. 

[katistrophik]

Nothing much you can do as you have received the item and virtually impossible to prove to eBay there was a part missing, can you replace the part and re list item?

No real solution, but I can think of no other course of action.

[imastawka]

Have you kept the messages from the buyer?

Report an issue with a buyer | eBay

[blackbutterfly05]

I'm really more concerned about the fact that eBay is telling me that the only way forward is for me to continue to have contact with my bully. 

[blackbutterfly05]

I do have them - and eBay is able to view them as well (and they have done so a number of times). My concern here is that eBay is telling me that the only way forward is for me to continue to have contact with my bully. I am having a difficult time believing that this is their stance on bullying (ie forcing the victim to deal with the accused) which is why I thought I'd reach out to the community.

[katistrophik]

If you follow the link imastawka provided, you can report again expressly for abusive behaviour and then maybe contact Live Chat for an alternative way of dealing with the buuyer.

I am not sure what you need to fix with the buyer though, as I said earlier you have no way of proving the item was not damaged when you sent it, nor that the buyer removed a part - (he said/she said) so I personally  wouldn't put myself through another go round with this person.

[blackbutterfly05]

I have already reported them and it was someone on the live chat who told me the only way to initiate a further investigation into the matter is for me to continue to contact the bully. 

I definitely do have a case to pursue (it is a very long story which I won't go into here as that's not what is concerning me for now). I'm just curious to know if anyone else has been bullied to the point of needing to report it and then being told they must still continue to have contact with that person as that just doesn't seem right to me. As an aside, the person on the chat sent me the street address for eBay's corporate head office in Sydney and told me that the only other thing I can do is turn up there and speak to an unspecified person (an avenue I am sure eBay does not wish to encourage).

Thanks for your help 🙂 

[katistrophik]

Perhaps that is the best thing you can do