Buyer Claiming Item Faulty and Wants Return

[blueskyhigh1]

Hello,

I have an issue where a buyer is requesting a refund claiming that the item is faulty, however I feel that the buyer is being completely dishonest, due to the following events that transpired:

Before winning the item, this buyer requested to cancel their bids within the last 2 hours of an auction, and gave me a story about how they could not afford to buy it and made a mistake. I realise that it is against eBay policy for the customer to request this, as it's within 24 hours of the aution ending, and they're contractually obligied to follow through. However, I felt for the customer and cancelled their bids, and let them know I helped them out.

Within the last hour this same buyer bids on the item again! They message me and tell say they are helping me bring the price of item back up where it was, so that I wouldn't lose out. I realise this is shill bidding, but I never asked or wanted it!

Then the buyer bids a couple more times ends up winning the item. On check-out the buyer sends a message along the lines of "I couldn't resist... I'll find the money". Despite the mess around and potenital loss of earnings, due to the confusion it may have caused to others that were bidding, he paid for the item via PayPal, and I accepted that he won the auction and sent the item to him. 

The buyer is now claiming that the item is faulty (it's a wireless guitar transmitter/receiever). I am not convinced that the buyer is being truthful as the item worked before I sent it and was in excellent condition. I feel it's a case of buyers remose, and the customer is making up a story about the item being faulty. What's worse is, if I accept the return, what if they pruposely sabotage the item? 

I told them how I felt, and my point of view, however they want to open a case. Reading other posts, I feel that I am powerless in this scenario. Is there anythign I can do? What's my best course of action?

[*tippy*toes*]

The scratch in the circle is new. The second photo doesn't have the small scratch running running from the 5 to the second T in transmitter. I'm not sure if all the small dots over each unit is dust, but if it's not, they are all different. Most noticeable on the left of the top switch. If you could get the returned unit at the same angle with the same lighting as the original photo it would be a little easier to see if there are any more noticeable differences.

Spoiler

Spent many years doing those "spot 10 differences in the 2 photos" thingies 😄

[springyzone]

The one on the right looks to have a few more of those slight marks (unless as you say they are dust, but I suspect not).

BUT... most noticeable to me was the section under the word 'TONE' & what the replacement doesn't have.

On the original there seems to be one larger white dot on the rim of the switch just under the word tone, specifically more under the letter N in tone,, and to the right of that dot, a smaller white dot.

The one on the right is missing both of those. It does have what looks like a small line of scratch on the rim but not in the same place.

I don't think they are the same unit. Close but not a perfect match.

[springyzone]

I guess what I am trying to say is someone might try to fob off extra marks by saying a unit moved around in transit or whatever.

But they can hardly claim an original mark would disappear!

[blueskyhigh1]

Well, I floated my case with eBay and they said they it would be impossible for them to deterime who's fault it was. 

They then said that because I accepted the return, that it would be best if I refunded the buyer. EBay also added that if the matter was escalated then they would close the case in the buyers favour.

So I had no choice to refund the buyer. 

Begs the question - what if I didn't accept the return? My eBay auction stated 'no returns' - does this even mean anything?

[lyndal1838]

Your "No Refunds" means no refunds for change of mind.

If an item is faulty you have no option but to refund.....if you don't do it voluntarily ebay will do it for you and give you a defect for their trouble.   If ebay is involved they almost always find in the buyer's favour.

[agcam]

There is bugger all you can do !

I recently sold  a valuable sterling silver necklace and the buyer nitpicked  making unproven claims about faults in it's condition. I had made a full disclosure in the listing and sent her extra detailed photos she requested. She opened a case and was refunded by EbAY before she returned the item.  She has not answered my requests to return the necklace and worse EbAY  say they will deduct the refund they made from my future sale proceeds - Not happy - Numerous complaints to eBay about the non return and their poor decision refund her early before could have had no result - Seller Beware.

Others in the community blogs have complained about this practice !

[sandypebbles]

You have not complained to eBay

You have spammed the member to member forum 6 times now with the same rant

Ignored all replies from every member every time

You chose to do your own thing, ignoring eBay policy but you expect eBay to help you

If seller choose to ignore the proper procedure, as you have, they get nadda

[gutterpunkz05]

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[countessalmirena]

This thread was last active on 12th April 2017. That’s more than six years ago.

Please don’t dig up mouldering old dead threads, especially not to repeat a complaint already posted and responded to by others. I’m sorry you’ve not received back your necklace.

May this thread rest in peace.

⚰️ 🪦☠☨☨

[*sons_n_daughters*]

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@gutterpunkz05 wrote:

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LOL