Buyer Gave Neg Unfairly

[21ladyluck]

Buyer bought a puzzle from me. It's securely wrapped and put in a large envelope to keep the postage down.

So there is NO tracking unless the buyer wants to pay for a "signature", which they don't for low cost items.

I always take photos while at the post office of the buyers address and AP postage imprint.

Buyer emailed me she never got it. I sent her the photo showing it was sent and to check with the post office.

She said it was my fault as there was no tracking. That wouldn't have helped anyway as we all know. I explained why.

I said I was sorry but I'm not responsible and will not give a refund. After all, I have NO proof that she did not get it and simply wanted the money back. We all know there are some buyers like that.

So she's given me neg feedback unfairly. It's the first one I've gotten and I have over 1500 feedbacks.

How do I reply to her negative feedback to tell the truth about what happened ??

Pam

[thecatspjs]

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@imastawka wrote:

Also, if I might add, you can purchase pre-paid registered envelopes that you tear off the slip and retain

the tracking number and they can be posted in an ordinary mail box.  You don't even have to take them to the PO

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You can do that and they may get to their destination ok.  However the terms and conditions of registered post exclude the $100 compensation if registered post articles are not lodged over the counter. In addition, you would not have proof of addressee nor proof of post for paypal seller protection - unless article was scanned along the way.

[imastawka]

$100 insurance costs $1.50 extra over the counter.  Pre-paid registered envelopes are scanned

at the sorting mail centre, so tracking number is is recorded by Aus Post.  I've had no trouble so far

(crosses fingers and toes)

[imastawka]

I only use reg post for orders over $50 anyway (it's not that often).   If an order gets lost in

the mail, I send another one- Has only happened twice in the last six months.   Unlike OP

I don't argue, it's not worth it, just send them another  or refund.  I also add extra in envelope

to keep 'em happy.      Is simples, yes?

[*crikey*mate*]

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@imastawka wrote:

$100 insurance costs $1.50 extra over the counter.  Pre-paid registered envelopes are scanned

at the sorting mail centre, so tracking number is is recorded by Aus Post.  I've had no trouble so far

(crosses fingers and toes)

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what happens if they get lost or stolen BEFORE they make it to the mail sorting centre?

I havent used a prepaid registered envelkope, but I have used a C&S satchel put inot a red box rather than handed over the counter and made sure it was scanned.

The result was that the item was not scanned until it reached the destination sorting centre on the morning it was to be delivered to the addressee.

I have also received a non C&S satchel that was scanned in a similar manner - it was not scanned into the system (so no record of it until then) until it reached the destination centre near me.

So between Melbourne and Qld, there was no record of this parcel even existing, so what happens if it had have gone missing before it was scanned into the system?

[*crikey*mate*]

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@imastawka wrote:

Also, if I might add, you can purchase pre-paid registered envelopes that you tear off the slip and retain

the tracking number and they can be posted in an ordinary mail box.  You don't even have to take them to the PO

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and what happens if they don't get scanned into the system?

How do you prove that you actually posted it/handed it over to Aus Post?

[*crikey*mate*]

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@thecatspjs wrote:

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@crikey*mate wrote:

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"I always take photos while at the post office of the buyers address and AP postage imprint."

This does not prove that you lodged or posted the item. It proves that you photographed the item whilst at the Post Office. It does not prove that you left the item there and handed it over to Aus Post for delivery.

For proof, you need a tracking number, you then need to ensure that the parcel's tracking number is scanned into Aus Post's system, i.e. "lodged" (it's not enough to just toss it into a post box as it may get lost/stolen before it is scanned)

 

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Paypal do accept a broader range of proof of post than a tracking number.

A photo at the PO of envelope with a post office post mark addressed to the buyer may or may not suffice as proof.  A mail register with post office stamp may also suffice.  It is a matter for paypal to determine according to their proof of lodgement and proof of addressee requirement. 

Whilst tracking numbers assists for proof of lodgement purpose you do not have to have a product that comes with tracking to prove lodgement ie. registered post letters and parcels that are not scanned at lodgement, but you have a stamped lodgement slip.

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and this is relevant to the OP, how?

There re a lot of mays and maybes in your contradiction response. I prefer to give advice that has the best chance of offering the seller her Seller Protection.The methods that provide her with the safest means of trading and the methods that are easiest when dealing with PayPal.

You yourself know of another member who says that their parcels are sometimes handed back to them to put in an outside post box after they have been stamped/scanned or whatever.

and doesn't a stamped lodging slip have the tracking number for a registered letter on it?

(I don't know - I used to send registered parcels a few years ago and I used to go blind on paperwork filling in all the tracking numbers to hand over to the post office for my stamp of proof of lodgement.

so in effect, you do have a tracking number and you do have proof of lodgement of the letter relevant to that tracking number which are what PayPal requires for proof of postage.

[*crikey*mate*]

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@thecatspjs wrote:

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@phorum_junkie* wrote:

You have no proof you sent anything, you have proof you paid for postage but I know that my PO often give me letters back after stamping them as the box outside is going to be emptied before a pick up is made from the PO.

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How can any buyer have confidence in sellers with statements like these PJ - I am sure that you must have meant something different than it sounds - as has happened once before ?

PO returning lodged post articles outside of correct process to do so is just not on - ever. I think Australia Post made that clear the last time you posted something like this. 

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They may have made it clear, but unless PJ is making things up, it obviously has and does happen.

and I think that it is good that buyers know this can/does happen as well as Australia Post in the hopes that they will crack down on their staff.

but then, I believe in transperancy, not providing a false sense of security.

[thecatspjs]

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@imastawka wrote:

$100 insurance costs $1.50 extra over the counter.  Pre-paid registered envelopes are scanned

at the sorting mail centre, so tracking number is is recorded by Aus Post.  I've had no trouble so far

(crosses fingers and toes)

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Registered post labels and envelopes that are lodged over the counter come with $100 extra cover included in the base product product price.

[thecatspjs]

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@crikey*mate wrote:

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@thecatspjs wrote:

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@crikey*mate wrote:

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"I always take photos while at the post office of the buyers address and AP postage imprint."

This does not prove that you lodged or posted the item. It proves that you photographed the item whilst at the Post Office. It does not prove that you left the item there and handed it over to Aus Post for delivery.

For proof, you need a tracking number, you then need to ensure that the parcel's tracking number is scanned into Aus Post's system, i.e. "lodged" (it's not enough to just toss it into a post box as it may get lost/stolen before it is scanned)

 

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Paypal do accept a broader range of proof of post than a tracking number.

A photo at the PO of envelope with a post office post mark addressed to the buyer may or may not suffice as proof.  A mail register with post office stamp may also suffice.  It is a matter for paypal to determine according to their proof of lodgement and proof of addressee requirement. 

Whilst tracking numbers assists for proof of lodgement purpose you do not have to have a product that comes with tracking to prove lodgement ie. registered post letters and parcels that are not scanned at lodgement, but you have a stamped lodgement slip.

---

and this is relevant to the OP, how?

There re a lot of mays and maybes in your contradiction response. I prefer to give advice that has the best chance of offering the seller her Seller Protection.The methods that provide her with the safest means of trading and the methods that are easiest when dealing with PayPal.

You yourself know of another member who says that their parcels are sometimes handed back to them to put in an outside post box after they have been stamped/scanned or whatever.

and doesn't a stamped lodging slip have the tracking number for a registered letter on it?

(I don't know - I used to send registered parcels a few years ago and I used to go blind on paperwork filling in all the tracking numbers to hand over to the post office for my stamp of proof of lodgement.

so in effect, you do have a tracking number and you do have proof of lodgement of the letter relevant to that tracking number which are what PayPal requires for proof of postage.

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I made my response to relation to incorrect comments that you made regarding proof of post that other posters may read.  

You do not have proof of addressee if you do not lodge registered post over the counter.  Whilst paypal may accept tracking number and mail centre scan only according to a small number of posters on the boards, nonetheless their terms and conditions are worded so as to make these two separate requirements.    Unlike other post products, registered post is not sold with tracking as a feature, notwithstanding that, is frequently scanned in any case.

[thecatspjs]

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@crikey*mate wrote:

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@thecatspjs wrote:

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@phorum_junkie* wrote:

You have no proof you sent anything, you have proof you paid for postage but I know that my PO often give me letters back after stamping them as the box outside is going to be emptied before a pick up is made from the PO.

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How can any buyer have confidence in sellers with statements like these PJ - I am sure that you must have meant something different than it sounds - as has happened once before ?

PO returning lodged post articles outside of correct process to do so is just not on - ever. I think Australia Post made that clear the last time you posted something like this. 

---

They may have made it clear, but unless PJ is making things up, it obviously has and does happen.

and I think that it is good that buyers know this can/does happen as well as Australia Post in the hopes that they will crack down on their staff.

but then, I believe in transperancy, not providing a false sense of security.

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That any seller would initiate such deceptive conduct in relation to the lodgement of a postal article and then post about it on the boards is astounding. 

Given the same poster admonishes others for far far less it sets a new height for double standards in this case, and a new low for seller performance in relation to the handling of goods for post. 

I believe most sellers would not undertake nor condone this behaviour, nor put themselves or their post office staff at potential risk of serious penalties.