Buyer bids with one second to go now want to cancel. 1 minute after auction. What road to take.

[1sweetap6v8]

OK my first time im not sure what road to go down.

I just had an auction finish and a bid is placed with 1 sec to go and wins.  1 minute later a message from the buyer saying this,

"Hello, am i able to retract my bid as i tried to an my internet went down on me"

Now there not new to eBay and have feedback of over 800 so they should no that with less than 12 hrs to go thats impossible. They have average feedback and yes I have added them to my blocked list now.

My question is simple should I let them of with a mutually agree to end transaction or do i wait 4 days and start a UPI case and risk a bad feedback.  If I just do a mutually to agree it seems like they are getting of to light when they must have known what they were doing at that time. That sort of sits bad in my gut. But if I do let them cancel I dont have to wait and can relist straight away.

Also I have made a second chance offer to the next bidder and they are keen. What road would you guys go down. ?.

[harley_babes_hoard]

Sorry the above is 7 days not four. So if you ask for a cancellation and it buyer fails to answer it will close in 7 days. Perhaps you should have held off offering it to the under bidder straight away.

[1sweetap6v8]

The original purchaser has contacted me this morning and still does not want the item I have agreed to a mutually agree to cancel and have sent the notice, The second bidder has already paid for the item and WILL be the one to receive it.

I now have 2 emails from the winning bidder asking to cancel so If they decide to be funny about it I will just contact eBay and they can sort it out.  You should not be able to ask to have an item bid cancelled then hold the seller to ransom after you requested to have it cancelled. Once you ask and I agree it should simply be the end of it no feedback nothing as no transaction has occurred and the buyer is inconveniencing the seller not the seller inconveniencing the buyer now are they.

They seems to be little other choice other than taking the nasty demand UPI road. Which no doubt will lead to a neg feedback.

I would like to point out there has been no problem at this stage at all Im happy to not force someone who can not afford the item   it , I see no point in being force full as I have still sold the item and rather than risk upsetting anyone Im happy to just end that transaction and sell to the other person.

I just don't want things to go pear shaped that's why I asked which way to go. Personally I think I should have opened a UPI that would guarantee me a safe road now buy offering a mutually agree Im at there peril which does not sit well as Im trying to help them. We see how it pans out. Thanks.

[1sweetap6v8]

I only was going to get the second item if the original buyer decides to change there mind as I am definitely selling this one to the second placed bidder now. It was just in case the original buyer gets funny about things if I opened a UPI , If they paid I would need to send an item now wouldn't I. Im just trying to avoid being given unfair feedback that's all and at the same time move the item on. I am more than happy to sell to the original buyer but if I force them to pay It will virtually make sure I get neg feedback. I see what happens but really my point is it should not be this hard the buyer should be the one asking to have it cancelled not the seller as its the buyer who wants to cancel. It should be the buyer submitting or lodging a agree to end transaction form and for me to accept or decline not the other way around. Now if I had lost broken damaged etc the item and could not sell it to the buyer it would be me who should ask to have the transaction cancelled and the buyer to accept or decline. It seems unfair that I have to make a decision based of a request from someone else and would have to take any consequences that may arise just from obliging to a request from a buyer to cancel.

[1sweetap6v8]

Yes Lyndal I understand it may have been a snipe bid and they can cancel that bid , But that's only because up until the snipe bid is placed it is not a bid at all but now it has been placed and they won it is subject to all the rules and regs of eBay. And why would they put a bid in place and then at 1 sec to go change there mind ?. They emailed me seconds after the auction asking to retract there bid. Now that as you should no is impossible to do I can not cancel there bid once the auction has finished.

[springyzone]

The first buyer should be rapt. They really should be.

Fancy bidding in the last second (either in person or by a sniping service) and then getting off scot free when they have a change of mind. How good is that.

I can understand someone might forget that bids can't be retracted in the last 12 hours (I realise that doesn't apply to snipe services) but what I can't understand is how anyone with a score of 800 would not realise that if you bid in the last second or so, by whatever means, logically you are not going to have TIME to retract a bid.

So you would make sure that the bid you put in was one you were prepared to honour.

What a pity this bidder isn't getting a strike.

Never mind, at least you have another buyer. Hope it all works out well for you.

[phorum_junkie*]

Sorry but I always open an unpaid item dispute if a buyer tries to pull out after winning or buying. Yes I can send a mutual cancellation but if the buyer refuses I am stuffed and if they don't respond I have to wait 7 days before closing it. If I open an UID then it may take 8 days but I know that if they don't pay up they will be awarded a strike and I believe it is my obligation to other sellers to make sure this happens every time so those who have sellers with more than one strike are protected.

If they pay before the dispute ends and leave feedback you have every chance that if you call ebay and ask them to read the emails it will be removed and even if it was not I would rather have a red dot than be out of pocket.

[1sweetap6v8]

Yes spriny that's my point exactly. But what's worse is why am I as the seller held to ransom to what the buyer might want to do and if I force any direction other than there's I end up with a neg? you figure how is that fair. But anyway its over now they have agreed to cancel and it has been sent and they have agreed and I get my FVF back on that transaction and I have sold it to the other bidder who I feel sorry for as the first bidder has unnecessary forced the price way up on him around $60 more than the next bidder so I gave them discount on the postage I can not take money from people like that it just seems to be all wrong.
Example last 3 bids 188 186 and 120 ,188 didn't want it makes second bidder pay 186 when he should be paying 122.50. I just feel its not right but what choice do I have its eBays rules and I have to pay fees for that figure. I feel sorry for the second buyer who is the real loyal customer. Not only will he get postage discount he will get a pressy as well just hope he likes it. Thanks all be interested in what you all think of the way this works. Seems very floored to me and can see how nasty buyers can abuse it.

[davewil1964]

A seller with over 500 fb should know by now that if a buyer doesn't pay after a NPB (UPI) case is opened, then after case closure neither party can leave feedback and any negative given by the NPB WILL be deleted by eBay.

A mutual cancellation, on the other hand, allows both parties to leave feedback.

[1sweetap6v8]

Hmm Dave well I thought that buyers could still leave feedback after UPI dispute was opened and closed and only in some cases depending of the phrasing of the feedback it MAY be removed but not always.

If it is all feedback is removed I would have definitely taken that road.  But that is something you all might like to clarify ,

Does all feedback left after and UPI dispute has been closed get removed.?

Never the less I still would have problems making someone pay who was in financial trouble and couldn't control there spending. They need help not hindrance.  But how does one actually know what a stranger is actually up to.

Maybe they were just forcing the prices up and got caught out I have no idea.  Maybe Im just to soft.

[davewil1964]

They can't leave feedback at all after a case is closed. No transaction occurred.

They can leave feedback before a case is closed, but the seller  (or buyer) can easily get it wiped because no transaction occurred.