on 22-05-2014 10:28 PM
I'm so confused with this new system. I have refunded buyers for overpaid postage when they didn't wait for a combined invoice and it seems I have strikes or defects or some such because of that. Some rubbish about being out of stock it says.
Now I have a buyer who says she got confused and bought by mistake. What happens if I cancel the transaction?
Do I get a strike for that?
on 22-05-2014 10:38 PM
on 22-05-2014 10:42 PM
Thanks for your reply. I know that is what used to happen. I just didn't know anymore if it still happens that way.
on 22-05-2014 10:48 PM
If you choose the option - buyer changed mind or purchased in error - when opening a mutual cancellation then it it not supposed to show as a defect under the new system.
23-05-2014 12:49 AM - edited 23-05-2014 12:51 AM
Unfortunately it will show as a defect though as it happened to me recently. Buyer purchased and paid for something at 7am, by 9am he changed his mind and wanted a refund, by 9:15 he had filed an item not received dispute with paypal (its ridiculous paypal even lets them do this so quickly). All this happened before I even woke up, sent buyer mutual cancellation at their request and chose buyer changed mind or purchased in error as a reason, they agreed and I refunded their payment all within 3 hours of the purchase. Now I have a defect for item not received dispute for this transaction and ebay have not even bothered to reply to my emails when I enquire about it.
Seems like ebay is discouraging sellers to provide a positive buyer experience, next time I might have to consider just sending the item and having the dispute removed when I provide proof of delivery so I dont get punished for fulfilling customers requests.
on 23-05-2014 04:54 AM
Wondering why you would risk losing a fvf refund by trusting some numpty who cannot purchase the correct item to tick the right box to agree to the mutual cancellation.
The only reasons why I would offer a mutual cancellation instead of giving them the strike they deserve is if I have made a mistake, the buyer is a regular or another member of the family provides a copy of the death certificate.
How can you know that they have not done this multiple times and stuffed around a lot of sellers, please do us all a favour and open an unpaid item strike.
on 23-05-2014 04:34 PM
was that comment in response to mine junkie? As the buyer had paid for the item filing an unpaid item dispute was not really an option.