Buyer cancelled order without permission?

jametto
Community Member

I sold something and the buyer send a request to cancel. He didn't bother providing an explanation so I ignored it with the full intention to wait the 4 days and leave an unpaid item strike. Yet somehow the order was cancelled without my permission? How is this possible? I am about to call ebay I am furious this buyer has ruined my sale and can cancel his own orders.

 

I am incredibly furious he has wiggled out of a strike. It said I need to wait 4 days to open the unpaid case yet for some reason the order was cancelled without my permission a day before this..

Message 1 of 26
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Buyer cancelled order without permission?

A buyer "should" only be able to cancel and order within an hour of purchase see the link below, but it could be that they've been in touch with eBay and because you didn't answer their email the CS rep has cancelled the order.

 

https://www.ebay.com.au/help/buying/canceling-order/cancel-order?id=4004

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"Start me up I'll never stop......"
Message 2 of 26
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Buyer cancelled order without permission?

Did the buyer cancel within an hour of purchase?

If so then that is allowed.

Message 3 of 26
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Buyer cancelled order without permission?

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

Message 4 of 26
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Buyer cancelled order without permission?


@instylecollectables wrote:

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

 


Happens when ya live in SW WA instyle.            original.gif

 

Spoiler
.......Yep, sneaky buggers we are..........
______________________________________________________

"Start me up I'll never stop......"
Message 5 of 26
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Buyer cancelled order without permission?


@padi*0409 wrote:

@instylecollectables wrote:

Padi you posted 4 minutes ago but when I posted you were no where to been seen so sneeky haha

 


Happens when ya live in SW WA instyle.            original.gif

 

Spoiler
.......Yep, sneaky buggers we are..........

Hope you're well and safe over there, might need to board an Ark soon over here on the  east coast

Message 6 of 26
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Buyer cancelled order without permission?

Why would you refuse a request to cancel.

 

Would you rather the buyer pay after you open the UPI?

 

Then upon receipt of the item they invent an excuse to file SNAD & return it at your expense & possibly damaged.

 

 

Message 7 of 26
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Buyer cancelled order without permission?

padi & instyle

 

 

Even within the first hour it is still a REQUEST to cancel.

 

padi...your theory of the buyer contacting eBay may be on the mark.

 

I don't understand why the OP ignored the request.

Message 8 of 26
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Buyer cancelled order without permission?

No tuck within the first hour a buyer just clicks cancel and it's done

Message 9 of 26
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Buyer cancelled order without permission?


@instylecollectables wrote:

Hope you're well and safe over there, might need to board an Ark soon over here on the  east coast

 


Yep, all good thanks we had a few hot and humid days but now it's dropped to mid-20's - bliss.

 

Have fun building the Ark.  original.gif

______________________________________________________

"Start me up I'll never stop......"
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